Provide a frictionless booking process
Tailor digital channels
Cultivate loyalty
Deliver a five-star online journey
Your industry is all about creating memorable experiences. The same can even be said for the journey leading up to the trip. That’s why every interaction with your customer counts.
With Mopinion, you can easily identify gaps in the online journey, increase satisfaction and improve the overall experience across multiple digital channels and touchpoints.
Cater to your customers in the moments that matter most
There are several Moments of Truth that truly define the online experience and therefore influence their decision making process. From research and price comparison to the actual booking process itself, it’s important to make an impact in these moments.
With Mopinion you can gather feedback in moments that matter with feedback forms catered to your most critical touch points in the online journey.
Deliver personalised experiences with real-time insights
Build up a rich database of insights into every key customer segment and start delivering personalised experiences on all of your digital channels. Mopinion lets you gather customer data and enrich this data with useful feedback insights. Using intuitive dashboards during feedback analysis will bring immediate attention to important trends.
Cultivate a loyalty that lasts
Be there for your customers when they need you most. Build trust by serving up a fully optimised customer experience and give your travelers the opportunity to reach out when they need to. Mopinion equips you and your team with the tools you need to gather meaningful and actionable insights from customers on all of your most important digital channels.
With deeper insights into how your customers experience your website, Mopinion will leave you more than well-equipped to optimise the online journey while simultaneously building up loyalty with your customers.
Enterprise-Level Security, Privacy and Accessibility
Mopinion is devoted to protecting your data and adhering to the strictest security, privacy and accessibility policies. We offer peak security accreditation with ISO 27001: 2017 and comply with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). We also offer improved accessibility to all types of web users with WCAG 2.1 Level AA certification.
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A peek into the online travel customer journey
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Benefits of incorporating user feedback into the digital strategy
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Practical tips for the collection, analysis and action management of user feedback
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Case studies from travel organisations
Looking for new ways to improve travel websites and apps with user feedback?
What market leaders have to say
We have experienced nearly 60% more engagement with our conversational feedback surveys as opposed to the standard, passive surveys. It seems that our customers perceive this type of survey as more of a conversation rather than a poll.
Fran Jordan
Design & Content Chapter Lead
We didn’t know what our customers required from our website. There was a need to gather feedback as fast as possible to learn and improve our shopping experience.
Emiel Hoosemans
Lead Conversion Specialist
Mopinion allows us to ask targeted questions that help us better understand the customer. The insights help us identify where and how we can improve the journey so as to better cater to our visitors and their questions.
Lars Harmsen
Head of User Experience
Mopinion offers a lot of features that make the tool much more valuable than its competitors. One of most attractive features for us, in fact, was the amount of customisation options available.
Silviu Oprean
Growth Marketing