Create real customer loyalty
Drive online conversion
Deliver a powerful digital experience
Revolutionise the digital experience in retail
Your customers are hungry for interactive experiences and a smooth online shopping journey and it’s your job to give it to them. Start pinpointing the reason behind certain shopper behaviours and say goodbye to lost conversions.
With Mopinion, your organisation can easily identify opportunities to boost loyalty, increase satisfaction and improve the overall experience across multiple digital channels and touchpoints.
Lower cart abandonment rates once and for all
Shopping cart abandonment plagues retailers and webshops all over the world on a daily basis. But that doesn’t mean you too have to fall victim to this headache… Mopinion offers the tools you need to collect feedback in the moment while simultaneously targeting your visitors with high-level precision.
Satisfy your shoppers at every digital touchpoint
From searching for products and showing up on search result pages, to the actual purchase of a product and after-sales service, you need to be there for your customer every step of the way. With Mopinion you can gather feedback in moments that matter with feedback forms catered your most critical touchpoints in the online shopping journey.
Foster loyalty through personalised digital channels
Build up a rich database of insights into every key customer segment and start delivering personalised experiences on all of your digital channels. Mopinion lets you gather customer data and enrich this data with useful feedback insights. Using intuitive dashboards during feedback analysis will bring immediate attention to important trends.
Enterprise-Level Security, Privacy and Accessibility
Mopinion is devoted to protecting your data and adhering to the strictest security, privacy and accessibility policies. We offer peak security accreditation with ISO 27001: 2017 and comply with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). We also offer improved accessibility to all types of web users with WCAG 2.1 Level AA certification.
What market leaders have to say
We have experienced nearly 60% more engagement with our conversational feedback surveys as opposed to the standard, passive surveys. It seems that our customers perceive this type of survey as more of a conversation rather than a poll.
Fran Jordan
Design & Content Chapter Lead
We didn’t know what our customers required from our website. There was a need to gather feedback as fast as possible to learn and improve our shopping experience.
Emiel Hoosemans
Lead Conversion Specialist
Mopinion allows us to ask targeted questions that help us better understand the customer. The insights help us identify where and how we can improve the journey so as to better cater to our visitors and their questions.
Lars Harmsen
Head of User Experience
Mopinion offers a lot of features that make the tool much more valuable than its competitors. One of most attractive features for us, in fact, was the amount of customisation options available.
Silviu Oprean
Growth Marketing