Deliver a personal customer experience
Lower customer churn
Foster long-lasting relationships
An improved approach to customer engagement
Prevent churn, grow revenue and foster loyalty. These are what dreams are made of in the telecom industry. It’s time to provide your customers with the best possible digital experience by getting the story behind the data and improving customer engagement.
Mopinion supplies you with the insights you need to know exactly what your customers need and how you can give it to them. Armed with these real-time customer insights, you’ll be sure to improve your bottom line.
Embrace an increasingly digitised industry
Telecoms can’t fight the changing market, but they can embrace it! Take full advantage of the ample opportunities to update your digital channels and thrive in a whole new way. Mopinion gives you the insights you need to get your digital channels fully optimised and customer proof. Discover which content performs well, how loyal your customers are, where they’re struggling and more.
Cultivate a loyalty that lasts
Be there for your customers when they need you most. Build trust by serving up a fully optimised customer experience and give your customers the opportunity to reach out when they need to. Mopinion equips you and your team with the tools you need to gather meaningful and actionable insights from customers on all of your most important digital channels.
Align your teams
Customer centricity is a company-wide concern. Allow feedback to flow smoothly throughout your organisation. Use custom access groups to manage your users, ensuring the right people can access the relevant insights. Track actions, set reminders, and visualise your progress in Mopinion.
Always aligned with EU standards – From GDPR to accessibility
As a European company, we prioritise helping our customers meet EU standards – from GDPR compliance to WCAG 2.1 Level AA accessibility. We’ve got you covered! To ensure top-level security, Mopinion is ISO 27001:2017 certified and also aligns with frameworks beyond the EU, such as the California Consumer Privacy Act (CCPA), keeping your data safe wherever you are.
What market leaders have to say
We have experienced nearly 60% more engagement with our conversational feedback surveys as opposed to the standard, passive surveys. It seems that our customers perceive this type of survey as more of a conversation rather than a poll.
Fran Jordan
Design & Content Chapter Lead
We didn’t know what our customers required from our website. There was a need to gather feedback as fast as possible to learn and improve our shopping experience.
Emiel Hoosemans
Lead Conversion Specialist
Mopinion allows us to ask targeted questions that help us better understand the customer. The insights help us identify where and how we can improve the journey so as to better cater to our visitors and their questions.
Lars Harmsen
Head of User Experience
Mopinion offers a lot of features that make the tool much more valuable than its competitors. One of most attractive features for us, in fact, was the amount of customisation options available.
Silviu Oprean
Growth Marketing