Prioritise your online customers
Gain meaningful CX insights
Deliver a smooth online journey
Wield insights that will drive customer experience
Your organisation relies heavily on you to help deliver a remarkable customer experience. Start gathering customer feedback seamlessly across all of your digital channels including your website, mobile app and email and get the insights you need to deliver a smooth customer experience.
Insights catered to your digital strategy
It’s time to start fueling your digital strategy with the customer’s needs in mind. Gather feedback in moments that matter with feedback forms catered to your most critical touchpoints in the online journey.
Align your teams
Allow feedback to flow smoothly throughout your organisation. Use custom access groups to manage your users, ensuring the right people can access the relevant insights. Track actions, set reminders, and visualise your progress in Mopinion.
Maximise your impact
Analyse the customer experience at multiple levels, from the digital journey to specific digital channels and touchpoints. Make a real impact by driving meaningful changes in the customer experience using Mopinion’s advanced analytics and action management.
Always aligned with EU standards – From GDPR to accessibility
As a European company, we prioritise helping our customers meet EU standards – from GDPR compliance to WCAG 2.1 Level AA accessibility. We’ve got you covered! To ensure top-level security, Mopinion is ISO 27001:2017 certified and also aligns with frameworks beyond the EU, such as the California Consumer Privacy Act (CCPA), keeping your data safe wherever you are.
What market leaders have to say
We have experienced nearly 60% more engagement with our conversational feedback surveys as opposed to the standard, passive surveys. It seems that our customers perceive this type of survey as more of a conversation rather than a poll.
Fran Jordan
Design & Content Chapter Lead
We didn’t know what our customers required from our website. There was a need to gather feedback as fast as possible to learn and improve our shopping experience.
Emiel Hoosemans
Lead Conversion Specialist
Mopinion allows us to ask targeted questions that help us better understand the customer. The insights help us identify where and how we can improve the journey so as to better cater to our visitors and their questions.
Lars Harmsen
Head of User Experience
Mopinion offers a lot of features that make the tool much more valuable than its competitors. One of most attractive features for us, in fact, was the amount of customisation options available.
Silviu Oprean
Growth Marketing