Survey Templates
See this live preview of a Conversational survey
What is a conversational survey?
A conversational survey is a feedback survey that presents questions in a more interactive, chat-like format. Instead of showing all questions at once, it guides users through the survey step by step. This can make the experience feel more personal, simple and engaging.
What should I ask in a conversational survey?
Conversational surveys work best with clear, focused questions. You might ask, “What brought you here today?” followed by “Were you able to find what you needed?” or “How can we improve your experience?” The key is to keep the flow natural and easy to complete.
How market leaders use conversational survey
We have experienced nearly 60% more engagement with our conversational feedback surveys as opposed to the standard, passive surveys. It seems that our customers perceive this type of survey as more of a conversation rather than a poll. It’s more engaging and likely feels ‘quicker’ for them.
Fran Jordan
Design & Content Chapter Lead
See what other types of forms can do for your business
Customer Satisfaction
Customer Satisfaction is considered one of the top scoring methods among businesses for measuring loyalty to your brand.
Customer Effort Score
The Goal Completion Rate measures whether your visitor has completed a specific goal and the Customer Effort Score measures how much effort it took to achieve this goal.
Net Promoter Score
NPS provides a benchmark that is indicative of customer success. It tells you how likely your customers are to recommend your business.
Conversational
Conversational feedback forms are intuitive and engaging surveys that to respondents feel like chat conversations.