Survey Templates
See this live preview of a CSAT Survey
What is a CSAT survey?
A CSAT survey, or Customer Satisfaction survey, measures how satisfied customers are with a specific interaction, product, service or experience. It is often used after customer support conversations, purchases or important touchpoints. CSAT helps you understand whether you are meeting customer expectations.
What should I ask in a CSAT survey?
A typical CSAT question is “How satisfied were you with your experience?” Customers usually answer on a scale, such as 1-5 or 1-10. To make the results more actionable, it is useful to include a follow-up question such as “What is the main reason for your score?”
How market leaders use CSAT survey
We really enjoy the level of flexibility the Mopinion software offers. We can quickly and easily deploy a wide variety of feedback forms with different goals across both our website and in our app.
Christophe Costa
Senior Product Manager
See what other types of forms can do for your business
Customer Satisfaction
Customer Satisfaction is considered one of the top scoring methods among businesses for measuring loyalty to your brand.
Customer Effort Score
The Goal Completion Rate measures whether your visitor has completed a specific goal and the Customer Effort Score measures how much effort it took to achieve this goal.
Net Promoter Score
NPS provides a benchmark that is indicative of customer success. It tells you how likely your customers are to recommend your business.
Conversational
Conversational feedback forms are intuitive and engaging surveys that to respondents feel like chat conversations.