Survey Templates
See this live preview of a Email Survey
What is an email survey?
An email survey is a survey sent to customers or users by email. It can be used to collect feedback after a purchase, support interaction, event, campaign or customer journey. Email surveys are useful because they allow you to reach customers directly and ask for feedback at the right moment.
What should I ask in an email survey?
Your questions should match the reason for sending the survey. You might ask, “How satisfied were you with your experience?” or “How useful was the information in this email?” Keep the survey short and include an open question if you want more detailed feedback.
How market leaders use email survey
If someone’s customer status changes, that person will automatically receive an email with an embedded NPS survey. The response rate of this survey is high. In fact about 18% of the recipients actually respond. By automating and integrating feedback, you can be sure that the right people are asked the right questions.
Lars Harmsen
Head of User Experience
See what other types of forms can do for your business
Customer Satisfaction
Customer Satisfaction is considered one of the top scoring methods among businesses for measuring loyalty to your brand.
Customer Effort Score
The Goal Completion Rate measures whether your visitor has completed a specific goal and the Customer Effort Score measures how much effort it took to achieve this goal.
Net Promoter Score
NPS provides a benchmark that is indicative of customer success. It tells you how likely your customers are to recommend your business.
Conversational
Conversational feedback forms are intuitive and engaging surveys that to respondents feel like chat conversations.