See this live preview of an Exit intent survey
What is an Exit intent survey?
An exit intent survey is a survey shown when a visitor appears ready to leave your website. It helps you understand why users leave without converting, completing a form or finishing a purchase. This type of survey is especially useful for shopping cart abandonment, pricing pages and lead generation pages.
What should I ask in an Exit intent survey?
You might ask, “What stopped you from completing your purchase today?” or “What made you decide to leave this page?” For shopping cart abandonment, you could ask whether the reason was price, delivery costs, payment options or missing information.
How market leaders use surveys
See what other types of forms can do for your business
Customer satisfaction
Measure how satisfied customers are with a product, service, or experience using a simple and familiar survey format.
Customer Effort Score
Collecting and analyzing the Customer Effort Score you can measure how much effort it took for your customers to achieve their goal.
Net Promoter Score
NPS provides a benchmark that is indicative of customer success. It tells you how likely your customers are to recommend your business.
Conversational
Conversational feedback forms are intuitive and engaging surveys that to respondents feel like chat conversations.