See this live preview of a website feedback survey
What should I ask in a website feedback survey?
You might ask, “How would you rate your experience on this page?” or “Did you find what you were looking for?” To gather more useful insights, include an open follow-up question such as “What could we improve?”
What is a website feedback survey?
A website feedback survey is a survey shown to visitors while they are using your website. It helps you collect feedback on specific pages, journeys or interactions. These surveys can reveal whether users are satisfied, whether they found what they needed and what might be stopping them from converting.
How market leaders use website feedback survey
Mopinion offers a lot of features that make the tool much more valuable than its competitors. One of the most attractive features for us, in fact, was the amount of customisation options available.
Silviu Oprean
Growth Marketing
See what other types of forms can do for your business
Customer Satisfaction
Customer Satisfaction is considered one of the top scoring methods among businesses for measuring loyalty to your brand.
Customer Effort Score
The Goal Completion Rate measures whether your visitor has completed a specific goal and the Customer Effort Score measures how much effort it took to achieve this goal.
Net Promoter Score
NPS provides a benchmark that is indicative of customer success. It tells you how likely your customers are to recommend your business.
Conversational
Conversational feedback forms are intuitive and engaging surveys that to respondents feel like chat conversations.