Survey Templates
See this live preview of a Website satisfaction survey
What is a Website satisfaction survey?
Website satisfaction measures how happy visitors are with their experience on your website. It can cover usability, content, navigation, design, speed and the overall journey. Tracking website satisfaction helps you understand whether your website is meeting visitor expectations.
What should I ask in a Website satisfaction survey?
You might ask “How satisfied are you with your experience on our website?” or “How would you rate this website?” To understand the reason behind the score, include a follow-up question such as “What could we do to improve your experience?”
How market leaders use website satisfaction feedback
Mopinion offers a lot of features that make the tool much more valuable than its competitors. One of the most attractive features for us, in fact, was the amount of customisation options available.
Silviu Oprean
Growth Marketing
See what other types of forms can do for your business
Customer Satisfaction
Customer Satisfaction is considered one of the top scoring methods among businesses for measuring loyalty to your brand.
Customer Effort Score
The Goal Completion Rate measures whether your visitor has completed a specific goal and the Customer Effort Score measures how much effort it took to achieve this goal.
Net Promoter Score
NPS provides a benchmark that is indicative of customer success. It tells you how likely your customers are to recommend your business.
Conversational
Conversational feedback forms are intuitive and engaging surveys that to respondents feel like chat conversations.