The release waves just keep rolling in … Perhaps you’ve already noticed that we’re shipping lots of new features before the summer holidays. If you weren’t swept away by the first (Native iOS SDK) or second (Direct Insights) release waves, hold tight because the third one is on its way: Single Sign-On (SSO) for Microsoft […]
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At Mopinion, we take pride in offering a great user and customer experience (that’s why we love feedback), along with the best possible data security. We’re thrilled to share some fantastic news: on June 18th, 2020, Mopinion was awarded the coveted ISO 27001:2017 certification. It’s like receiving a gold star for our commitment to customer […]
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Have you ever come across a customer experience survey on a website in or in your inbox after purchasing a product or using a service? These types of surveys are becoming increasingly common as companies strive to improve their customer experience and gain a competitive edge in the market. In fact, according to SuperOffice, 86% […]
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We are happy to announce that Mopinion has once again met the WCAG guidelines, making our software WCAG 2.1 Level AA compliant. This means that our feedback surveys conform to the strict WCAG guidelines set in place by the World Wide Web Consortium (W3C) – enabling improved accessibility to all types of web users, especially […]
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We’ve just released a brand-new unique feature called Direct Insights, the easiest and fastest way to analyze all your incoming feedback. With just one click, you’ll now have instant insights from your feedback forms. You heard that right – it’s that simple. We’ve completely automated the process of creating a unique dynamic dashboard per feedback […]
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Calling all Apple iOS people! As mobile apps continue to dominate our digital landscape, the importance of mobile feedback cannot be overstated. Collecting feedback from your iPhone app users is crucial to understanding their needs and improving the user experience. With the right software in place, you can gain valuable insights into how users are […]
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‘You can’t manage what you don’t measure’ is the quote our fellow Head of Marketing Quirijn lives by, and actually, so should you. Customer experience metrics (or KPIs) are measurements used to evaluate the satisfaction and overall experience of customers with a business or product. These metrics provide insights into the performance of a business […]
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