This just in! FeaturedCustomers – a B2B Customer Reference Platform – has just released its Spring 2020 Customer Success Report and we’re in it! Among other digital software types such as Business Intelligence tools, Customer Data Platforms and CRM software, FeaturedCustomers also performed research on the category Customer Feedback Management; the category in which Mopinion was ranked as a Top Performer.
The FeaturedCustomers Customer Success ranking is based on a number of criteria including the data from their customer reference platform, but also market presence, web presence and social presence.
Mopinion is proud to be a ‘Top Performer’
Based on these criteria, Mopinion was ranked as a ‘Top Performer’ among customer feedback management software. So what does ‘Top Performer’ mean exactly?
According to FeaturedCustomers’ criteria, a ‘Top Performer’ is a vendor with significant market presence and resources and enough customer reference content to validate their vision.
The solutions included in this report are customer feedback management software solutions that specialise in areas such as idea management, polls and surveys and feedback analytics. One thing of all these solutions have in common is that they help business capture feedback and analyse the data with the goal of affecting future developments and making improvements.
Notable mentions within the report include Medallia, NICE/Satmetrix, Qualtrics, Survicate and more. Mopinion is really proud to be mentioned alongside these other feedback players.