Top 11 Best Mobile In-App Feedback Tools in 2026

Mobile app usage continues to dominate digital interactions, with nearly 90% of smartphone time spent in apps. As a result, expectations for mobile experiences have never been higher. Users expect fast, intuitive and error-free apps and when something goes wrong, they expect to be heard.

For businesses, this means one thing: collecting in-app feedback is essential. Mobile feedback helps teams uncover usability issues, validate features and continuously improve the app experience based on real user input.

In this article, we explore the top mobile in-app feedback tools in 2026, what makes each one relevant today and how they can help organisations deliver better mobile experiences.

TL;DR – Article summary

Mobile app users spend most of their smartphone time inside apps, making in-app feedback essential in 2026. By collecting feedback directly within mobile apps, teams can identify usability issues, validate features and improve app experiences based on real user input. This article explains what mobile in-app feedback is, why it matters, how it can be collected and compares 11 of the most relevant mobile in-app feedback tools available today.

Keep in mind, when we refer to ‘mobile’, we are referring a few different things:

• Mobile websites: These are mobile responsive websites or websites optimised for mobile usage.
• Native apps: These apps are built using the programming language of iOS, Android, or Windows phone.
• Native apps that use a webview: These are essentially mobile apps that load a website into the “shell” of a mobile app.

All clear? Great, then it’s time to take a look at some in-app feedback tools! But before we do, let’s quickly cover what you can learn in this article.

In this blog, we cover:

• What is mobile in-app feedback?
• Why collecting mobile feedback matters?
• How do I collect feedback in-apps?
• What makes a good mobile in-app feedback tool in 2026?
• Top 11 Best Mobile In-App Feedback Tools in 2026
• How do mobile in-app feedback tools differ?

Feel free to use the menu above to quickly get to the section you are interested in.

Free White Paper: Optimising the Mobile Experience with In-App Feedback

A guide to in-app feedback for mobile product owners and mobile marketers.

Download the paper

What is mobile in-app feedback?

Mobile in-app feedback is feedback collected directly within a mobile app or mobile web experience, while users are actively engaging with it. This feedback can include surveys, bug reports, ratings, screenshots and open-text comments.

Because feedback is gathered in context, it provides teams with more accurate insights into user behaviour, friction points and expectations than feedback collected outside the app environment.

Why collecting mobile feedback matters?

Mobile in-app feedback helps organisations improve app experiences by identifying usability issues, understanding user needs and validating product decisions. Even small issues in a mobile app can lead to frustration, poor reviews and churn if they go unnoticed.

By collecting feedback at key moments in the app journey, teams can:

• Detect usability issues and bugs early
• Understand what users value most
• Validate new ideas before investing in development
• Improve engagement and retention

Listening to users directly within the app allows teams to make better, user-driven decisions!

How do I collect feedback in-apps?

Feedback in mobile apps is typically collected using mobile SDKs, APIs or via webview.

When choosing a mobile in-app feedback tool, organisations should consider:

• Customisation: to deliver the best user experience, it’s important to showcase a streamlined design. This can be done by ensuring that in-app surveys use your company colours, branding, language and logo. Customisation helps feedback feel like a natural part of the app experience rather than an interruption.
• Flexibility in how a form is displayed (targeting and triggers): Can you control how and when a form is shown? Triggers define when feedback is requested, targeting determines who sees the feedback form. Together, targeting and triggers help ensure feedback is collected at the right moment in the customer journey.
• Feedback analysis: Does the tool offer analysis features such as dashboards and graphs? Is it possible to export the data if needed? Strong feedback analysis capabilities help teams turn raw input into actionable insights, including sentiment analysis and reporting across teams.
• Platform support: Make sure the tool supports your technical setup, such as iOS, Android and hybrid apps, so feedback can be collected consistently across all mobile platforms.

Selecting the right tool depends on the organisation’s technical setup and feedback goals.

What makes a good mobile in-app feedback tool in 2026?

A good mobile in-app feedback tool in 2026 enables teams to collect feedback in context, analyse it efficiently and scale feedback programmes across products and teams.

Key characteristics include:

• Easy integration with mobile apps
• Support for both qualitative and quantitative feedback
• Flexible targeting and triggering options
• Scalable analysis capabilities, often supported by AI
• Suitability for different team sizes and app maturities

With these criteria in mind, let’s explore the most relevant tools available today!

Top 11 Best Mobile In-App Feedback Tools in 2026

1. Mopinion – Part of Netigate

Source: Mopinion

Mopinion is the #1 feedback software for websites, mobile apps and email. With Mopinion for Apps, teams can capture feedback from app users via SDKs, APIs or webview. The platform includes a visual feedback feature that enables users to submit screenshots alongside their feedback, as well as technical metadata such as device type and app version. All feedback collected across web and mobile channels can be analysed in real time through customisable dashboards.

Mopinion is now part of Netigate, an European experience management platform that helps organisations collect and analyse feedback across customer, employee and market research use cases. This strengthens Mopinion’s mobile in-app feedback capabilities by combining advanced feedback collection with powerful, AI-driven insight analysis at scale.

Mopinion standout features for mobile in-app feedback include:

• AI-powered feedback analysis, including sentiment analysis, summaries and filtering of open-text responses
• Flexible feedback triggers, allowing teams to control when and where in-app feedback forms appear
• Test mode for feedback triggers, enabling teams to validate setups before going live
• Advanced form customisation, ensuring in-app surveys match brand guidelines and app design
• Customisable dashboards and visualisations, making it easy to share insights across teamss

Pricing: Pricing ranges from €279/month (Standard) and Enterprise prices are available upon request.

Interested? Start your free trial or request a demo

2. Alchemer Mobile

Source: Alchemer Mobile

Alchemer Mobile is the name under which Alchemer (a global leader in experience management and enterprise feedback technology) and Apptentive (mobile in-app feedback tool) operate. The solution enables users to employ in-app surveys, targeting users who completed some sort of action (e.g. spent a certain amount, viewed over 15 pieces of content, have already made several purchases, etc). This tool collects both qualitative and quantitative data, which once collected, can be viewed in the dashboard.

Pricing: on request

Website: www.alchemer.com

3. Doorbell

Source: Doorbell

Doorbell enables developers to collect and analyse elaborate, mobile in-app feedback from users. It provides users with instant notifications when they’ve received feedback by email or via the chat system. Visitors can also submit screenshots or attachments along with their feedback. All feedback you receive is automatically tagged using sentiment analysis, which classifies it as either positive or negative. This tool can be integrated with various project management software such as Pivotal Tracker, Asana, Trello, Sprint.ly and more.

Pricing: Startup – $29/month, Business – $49/month, Enterprise – $99/month. There is also a free plan for up to two users.

Website: www.doorbell.io

4. Helpshift

Source: Helpshift

Helpshift is a customer support software (for various channels) that also offers mobile in-app feedback to help mobile app developers collect feedback from users. Geared mainly towards enhancing your user experience, this tool offers a number of nice features including in-app chat, smart segmentation, a collaborative dashboard (web-based) and an in-app inbox. Helpshift supports iOS and Android Apps.

Price: Starter plans start at $150/month, with Growth and Enterprise pricing available upon request.

Website: www.helpshift.com

Measuring in-app performance? Try these Mobile App Survey Questions

Find out how to measure in-app performance and which mobile app survey questions you can use.

Learn more

5. Luciq (formerly Instabug)

Source: Luciq

Luciq is the platform formerly known as Instabug. It supports mobile in-app feedback and mobile app issue detection, including bug reporting, crash reporting and contextual feedback with technical details to help teams diagnose issues more efficiently.

Pricing: On request

Website: www.luciq.ai

6. Airship

Source: Airship

Airship is a mobile experience platform that supports organisations in engaging users across mobile apps and digital channels. As part of the Airship tool suite, teams can collect in-app feedback and run surveys alongside experimentation and personalisation capabilities, enabling them to target specific user segments and assess the impact of changes across mobile apps and other digital touchpoints. In-app feedback is not Airship’s primary focus, but it is available as part of a broader mobile engagement and optimisation platform.

Pricing: Quotation needs to be requested on the website

Website: www.airship.com

7. HelpStack

Source: HelpStack

HelpStack is an open source, customer support tool that also offers mobile in-app feedback, support ticketing and chat capabilities. Customers can easily report issues while in the app, which produces tickets so that they can be resolved. Users can engage in real-time conversations with these customers (also while they’re still in the app). To clarify issues customers are experiencing, they have the option to submit screenshots along with their feedback. Additionally, device and app information is automatically embedded in every user message. Do you work with Desk or Zendesk? Helpstack is compatible with both of these.

Pricing: Free (open source). Implementation and hosting costs depend on your setup.

Website: www.helpstack.io

8. UserVoice

Source: UserVoice

UserVoice is an all-in-one Project management and Customer Support tool that enables its users to listen and obtain feedback from their customers. Aside from submitting feedback via a portal, widget or a contributor sidebar, visitors can also submit feedback on mobile. The tool offers a feedback forum where visitors can voice feedback, poll on new features and update visitors on development. With iOS and Android SDKs (software development kit), UserVoice guarantees your users will get the best experience.

Pricing: Growth – $899/mo, Team – $1,199/mo, Strategic – $1,349/mo, Enterprise – Given on request

Website: www.uservoice.com

9. Survey Monkey

Source: SurveyMonkey

SurveyMonkey is a well-known cloud-based SaaS company that focuses on online surveys. Having just released a new SDK (software development kit) for mobile integration, surveys can now be sent out on mobile apps. These surveys can be used to conduct market research, gauge customer satisfaction and can even be sent out in brief online polls. With this mobile in-app feedback tool, users have access to unlimited surveys, real-time results and actionable data.

Pricing: Advantage – €30/mo, Premier – €75/mo, Premier – given on request

Website: www.surveymonkey.com

10. Survicate

Source: Survicate

Survicate offers a nice mobile in-app feedback feature that lets users gather feedback in their app while their visitors are on it. You can choose from single and multiple choice, text answer, smileys or NPS questions and set them up using skip logic for follow-ups and to engage with calls to action. Results are immediately sent to your reporting module or get updates to your inbox or instant notifications to your mobile.

Pricing: Offers a free plan and paid packages starting at $79.

Website: www.survicate.com

11. Pollfish

Source: Pollfish

Pollfish is a survey platform that collects mobile in-app feedback on a global scale. The tool offers a wide variety of survey templates that can be sent to anyone at any time. Examples of templates include ‘brand loyalty’, ‘target market analysis’, ‘market research – product feedback’ and more. Once you’ve received feedback, you can sort, filter and analyse the data in real-time from your dashboard.

Pricing: Pay-per-response pricing, starting from approximately $0.95 per response.

Website: www.pollfish.com

How do mobile in-app feedback tools differ?

Mobile in-app feedback tools differ in focus and functionality. Some prioritise product analytics and experimentation, while others focus on support, bug reporting or issue resolution. Enterprise tools are designed to scale across teams and regions, while lighter tools may suit smaller organisations or specific use cases. Pricing models range from usage-based to fully customised enterprise agreements.

Choosing the right tool depends on your app’s maturity, technical setup and feedback objectives.

Start optimising your mobile apps with in-app feedback

As numbers continue to soar in terms of customers seeking information online, shopping online and converting on mobile apps, it is becoming increasingly vital for companies to start collecting feedback on their mobile apps and websites.

It can be challenging to get this feedback from your mobile users, but with the right tool in place it is very much possible! 6