Insights Are you collecting customer feedback equally across all digital channels? In the words of the famous poet Charles Bukowski, “If you’re going to try, go all the way. Otherwise don’t even start.” Well... Erin Gilliam Haije 24/10/2022
Insights Why every CX Specialist needs user feedback The consumer has changed. Spending patterns have changed. Consumers are more critical than ever before, and that creates even more... Mi-choe Emanuelson 20/10/2022
Digital Feedback Vodafone Ireland drives customer focused obsession across its digital channels Leveraging Mopinion,Vodafone Ireland built a robust feedback system across their website and app, enhancing user experience and increasing... Erin Gilliam Haije 18/10/2022
Company Updates Employee in the Spotlight: Cyriak Clarke Meet Cyriak. Cyriak joined the Mopinion Customer Support team just before the summer, and he’s already feeling at home here. And that’s... Mi-choe Emanuelson 07/10/2022
Digital Feedback Integrating feedback into your UX problem statements UX Designers and UX Researchers have only one wish. And that is that their products are designed for solving the right problem for their... Erin Gilliam Haije 05/10/2022
Digital Feedback How user feedback will shape up your product experience SaaS organisations have a lot of new challenges ahead. With product-led growth at the forefront of their initiatives, product managers... Erin Gilliam Haije 26/09/2022
Digital Feedback UX tips that’ll keep customers happy this holiday season The holidays are here, which means many online retailers are stepping up their game and competing intensely for traffic on their websites.... Erin Gilliam Haije 23/09/2022
Product Updates Feedback inbox reimagined: get insights faster than ever Our feedback inbox overview page is a popular place. Here you can quickly scan through incoming feedback to gauge your performance, spot... Penny Warnock 22/09/2022
App Feedback Mobile app adoption starts with identifying pain points Want to drive better engagement, less churn, and more growth in-app? Then you’ll want to consider a strategy that fuels mobile app... Erin Gilliam Haije 01/09/2022
Company Updates Why Diversity and Inclusion are so important in the workplace It’s 2022, it is now more crucial than ever for a business to be up-to-date and open-minded to the world’s societal changes.... Fé de Bont 29/08/2022
