Got your digital customer feedback programme up and running but not sure what to expect in terms of feedback volumes? You’re not alone – many businesses are in the same boat. Why is this difficult to gauge?
The truth is, no one industry is the same. The interactions between a visitor and a website often differ greatly per industry. For example, someone visiting a local government website has a very different set of goals in mind than someone browsing an eCommerce website. Additionally, feedback volumes tend to vary depending on how feedback is collected (either through a feedback button or using event-driven feedback).
In this infographic, we take a closer look at the overall volumes of feedback per industry and how the private and public sectors compare as well as some other interesting figures. Check it out: Learn how user feedback can aid in maintaining a sound customer experience.
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Learn how user feedback can aid in maintaining a sound customer experience.
Want to learn more about the feedback trends in your industry? Stay tuned for more industry-specific infographics.
Ready to see Mopinion in action?
Want to learn more about Mopinion’s all-in-1 user feedback platform? Don’t be shy and take our software for a spin! Do you prefer it a bit more personal? Just book a demo. One of our feedback pro’s will guide you through the software and answer any questions you may have.