Online customer feedback volumes per industry

Got your digital customer feedback programme up and running but not sure what to expect in terms of feedback volumes? You’re not alone – many businesses are in the same boat. Why is this difficult to gauge?

The truth is, no one industry is the same. The interactions between a visitor and a website often differ greatly per industry. For example, someone visiting a local government website has a very different set of goals in mind than someone browsing an eCommerce website. Additionally, feedback volumes tend to vary depending on how feedback is collected (either through a feedback button or using event-driven feedback).

In this infographic, we take a closer look at the overall volumes of feedback per industry and how the private and public sectors compare as well as some other interesting figures. Check it out:

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Mopinion: How much feedback do your customers share - (Infographic)

Want to learn more about the feedback trends in your industry? Stay tuned for more industry-specific infographics.

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