Our thoughts on Digital Customer Experience

The Ultimate Guide to the Voice of Customer (VoC)

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It has been said that having a good Voice of Customer (VoC) program leads to improved client retention, better employee engagement and less spending on customer service. And while this is entirely true, it seems that many businesses still fail to implement and manage an effective VoC program. In fact, far too often we see […]

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Employee in the Spotlight: Zoe Vrauwdeunt

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It’s time for the November edition of Mopinion’s Employee in the Spotlight! In this blog series we introduce the Mopinion team members to you one by one. You’ll get to see the faces behind the hard work. Last month we introduced Nadia, our Business Development Officer (France). This month we have a special Employee in […]

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How SaaS companies can improve their Customer Experience (CX)

How SaaS companies can improve their customer experience

Some of the best SaaS companies have achieved long-term success because of their obsession with the customer experience (CX). I mean, think of Amazon (US) and Uber. These companies are practically pioneers in the field of CX and look where’s it gotten them. However, designing and delivering a great experience in the software industry can […]

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How NCSA builds better products with user feedback

How NCSA builds better products with user feedback

Mopinion is proud to share that NCSA – the largest collegiate athletic recruiting marketplace – has joined the Mopinion family. NCSA works with athletes and families, as well as club, high school and college coaches by providing online tools, educational resources and personalised support to help navigate the college recruiting process. Their products match potential […]

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Mopinion ranks European High Performer in G2 Fall Report

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That’s right. Mopinion is proud to announce that it has qualified as a ‘High Performer’ in G2’s Europe Regional Grid for Enterprise Feedback Management Fall 2020. This is all thanks to the many great reviews left by customers within our fast-growing customer base. G2.com, Inc. is a peer-to-peer review site which is focused on aggregating […]

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