Insights Behind the feedback: how we revamped the feedback inbox Without gathering user feedback, making any changes to the user experience is like taking a shot in the dark. You have no idea whether your... Penny Warnock 28/10/2022
Company Updates Employee in the Spotlight: Louis Lombart Meet Louis. Louis is our Account Expansion Specialist and this month’s Employee in the Spotlight. That means he’s either on the phone... Mi-choe Emanuelson 26/10/2022
Insights Are you collecting customer feedback equally across all digital channels? In the words of the famous poet Charles Bukowski, “If you’re going to try, go all the way. Otherwise don’t even start.” Well... Erin Gilliam Haije 24/10/2022
Insights Why every CX Specialist needs user feedback The consumer has changed. Spending patterns have changed. Consumers are more critical than ever before, and that creates even more... Mi-choe Emanuelson 20/10/2022
Digital Feedback Vodafone Ireland drives customer focused obsession across its digital channels Leveraging Mopinion,Vodafone Ireland built a robust feedback system across their website and app, enhancing user experience and increasing... Erin Gilliam Haije 18/10/2022
App Feedback 5 Tips for Creating Better Mobile Surveys Mobile surveys are an effective instrument for measuring the mobile experience. Unfortunately, however, many organisations still struggle... Erin Gilliam Haije 10/10/2022
Company Updates Employee in the Spotlight: Cyriak Clarke Meet Cyriak. Cyriak joined the Mopinion Customer Support team just before the summer, and he’s already feeling at home here. And that’s... Mi-choe Emanuelson 07/10/2022
Digital Feedback Integrating feedback into your UX problem statements UX Designers and UX Researchers have only one wish. And that is that their products are designed for solving the right problem for their... Erin Gilliam Haije 05/10/2022