Is your business listening to the Voice of the Customer (VoC)? If not, you might want to start now – as it is becoming a top priority among most online businesses. This rise in popularity is owed to the fact that voice of the customer programs (and therefore Voice of the Customer tools) have recently […]
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I’ve had the joy of working with a number of companies who have kick-started their new online customer feedback journeys. A favourite pastime here at Mopinion is to look at some of the more outlandish feedback comments that users of our platform receive. It was in one of these recent sessions that the thought popped […]
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A Feedback button on your website is a great way to start gathering insights into WHY your visitors do what they do on your site. Using their feedback you can make improvements to the User Interface (UI), fix bugs and ultimately improve conversion rates. That said, maybe your online feedback response rates are a little […]
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The way businesses approach customer experience (CX) is shifting, along with driving a fundamental change in company culture. Leaders who are invested in improving customer experience have discovered that if they first focus on shaping company culture from the inside, everyone from the customers to the stakeholders benefit. Top Down Shift The most successful brands […]
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Mopinion is proud to announce that capturing visual feedback is now part of its service offering within the Mopinion Feedback Analytics software. This type of feedback allows our users to take an even closer look at how visitors experience their websites and mobile apps. So how does it work? In addition to, for example, submitting […]
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Well, they’ve finally come out with a release date for season 8 of Game of Thrones! And all of us ‘GOT’ fans out there cannot contain our excitement. Especially with how things ended in season 7. Will Daenaerys, the rightful heir to the throne, finally become the queen of the realm? Will they reveal who […]
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Interested in collaborating with a software partner that puts the online Voice of the Customer at the heart of every organisation? Well now you can. Mopinion has just launched its very own Mopinion Partner Programme and is now inviting partners to join. We are seeking digital strategy, web development and (online) research agencies that are […]
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If someone told you they had some very powerful information that might make or break your webshop, would you want to hear it right away or just wait until tomorrow? Most of us would want that information on our desk in a heartbeat, which is why many businesses nowadays are using real-time feedback alerts (also […]
Read more![[:en]Travix Feedback Cover Image[:]](https://mopinion.com/wp-content/uploads/2017/03/travix-cover-1024x370.jpg)
Travix International is an online travel company that operates in 35 different countries worldwide. With five major brands, including Budget Air, Cheaptickets.nl, Vliegwinkel.nl, Vayama and FlugLaden, and an extensive portfolio of 39 websites, Travix is growing rapidly. With nearly 3.5+ million passengers a year, Travix has a large number of online visitors on its websites […]
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Have you ever looked at your web statistics and found that your bounce rates are really high but your conversion rates are really low? You know that this isn’t a good sign, but you have no idea why it’s happening or how to fix it. So what now? In this blog, we will take a […]
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