Magento is a well-known ecommerce platform, recently acquired by Adobe. It offers two distinct platforms: Magento Open Source and Magento Commerce (or Magento 2). Supported by global network of nearly 1,150 solution and technology partners, Magento has a library of almost 5,000 extensions, created by other developers that ‘extend’ the functionality of the platform. These extensions range anywhere from Accounting & Finance to Customer Support and Reporting & Analytics to Shipping & Fulfillment and much more. There are also several notable user feedback extensions that are ideal for getting your customer feedback programme up and running.
User feedback extensions are ideal for Magento users who are looking to get feedback forms up and running on their website in a matter of seconds. However, seeing as how there are so many extensions, it can be difficult to decide which one is right for your Magento site.
To help you out, we’ve made a selection of the top 10 user feedback extensions for Magento, which can all be found in the Magento Marketplace.
Mopinion is a free feedback extension which enables users to capture suggestions, bugs and compliments, and collect visual feedback (screenshots) on individual page elements. This is all possible when your visitor clicks on the feedback button that is visual on your website. The feedback form is completely customisable, meaning users can change or add feedback questions, add their own design or logo, choose their own language and set up triggers for actions such as exit intent.
Once feedback is collected, it will be immediately available on a personal Mopinion account that is created upon downloading the extension. Alternatively, users can receive feedback alerts straight in their email inbox.
Learn more about the Mopinion extension.
2. The Feedback Company Connect
The Feedback Company is a customer rating system that provides sellers with feedback as well as reviews from customers. With this extension, users can import review data and show Widgets with Rich Snippets in seconds. The only catch is that if you want to use their services, you have to register with The Feedback Company. At first you get a 30 day trial period, after which you have to pay depending on the number of feedback invitations you will use.
Learn more about the Feedback Company Connect extension.
3. Zenloop Customer Feedback
Zenloop is a customer retention management platform that boost customer retention by using the Net Promoter Score framework. The extension itself connects the Zenloop platform with your Magento shop, enabling you to use Magento data to schedule and trigger NPS surveys (on the order success page as well as after product delivery).
Learn more about the Zenloop extension.
4. Feedback Request Form by webvisum GmbH
Feedback Request Form is a German feedback request form module. How it works is the request form can be put into the Magento backend by admin users. In this form the visitor can leave behind the following information: name, address, phone number, email and company name. They can also leave any additional questions or comments they have about a specific product.
Learn more about the Feedback Request Form extension.
5. Blue Form Builder by Magezon
Users can create forms in minutes using this drag & drop form builder extension (for Magento 2). Blue Form Builder also supports automatic email notifications, file uploads, conditional logic, Captcha, multi-page forms, plugin integrations (e.g. MailChimp, PDF, etc) and more. You can embed these forms wherever you want, with a library of 10+ customisable templates at your disposal.
Learn more about the Blue Form Builder extension.
6. Powr Form Builder
Powr lets users create all kinds of forms, from contact forms and sign up forms to order forms and surveys. Forms are all customisable (with custom colors, text, size, question elements and more) and they can set up email alerts and confirmations. The moment a user has created and saved the Powr Form Builder plugin, an account will automatically be made for them. Once the user has access, they can create POWr plugins from their dashboard.
Learn more about the Powr Form Builder extension.
7. Contact form Builder Flexibleforms
With this extension, users can create multiple custom forms, with no coding experience required. Additionally, the Contact form builder has a drag-and-drop form builder, and offers various options in terms of form fields, themes, and display choices. Admin users can provide multiple email addresses to receive notifications so that users will be up to date with incoming data right away.
Learn more about the Contact Form Builder extension.
8. TruRating Customer Ratings & Reviews
TruRating is a rather flexible, multichannel solution that lets users engage better with visitors. This particular extension is great for those looking to collect feedback post purchase, as responses are collected on the confirmation page. How it works is your customers are asked on question on the confirmation page, which they answer with a rating. Then they are offered to leave more feedback in the form of a comment. All ratings provided by your customers filter into the profile page, which can help boost SEO.
Learn more about the TruRating extension.
9. Elfsight Contact Form
Elfsight Apps is a cloud-based service that ‘features apps which charge and diversify your website functionality’. Their contact form extension is great for collecting feedback on your Magento website. The forms are highly customisable, for example, you can make only necessary fields visible, select your own layout, and adjust the look of the form itself. You are required to have an Elfsight account to install this extension, however, which is created during the installation process. All feedback is sent your email.
Learn more about the Elfsight Contact Form extension.
10. Product Questions by Aheadworks
This extension, created for Magento 1 and 2 is great for identifying any product or service-related issues on your Magento site. How it works is each product page on your site will have an ‘Ask Question’ button which opens up a drop-down question section. The customer puts their contact information and the question in the form and then chooses ‘Private’ or ‘Public’. Admin then checks the question and then either answers it or publishes it for other customers to answer. That being said, it seems that this extension serves as a forum and feedback form in one.
Learn more about the Product Questions extension.
Choosing your User Feedback Extension
The best way to learn more about how your customers experience your website is to ask them. All of these user feedback extensions make that possible, but how do you which one is best for your website?
You’ll need to take a few factors into consideration. Factors such as customisation capabilities, trigger options, analysis and reporting, and of course, the level of technical knowledge required to get your extension up and running.
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Want to learn more about Mopinion’s all-in-1 user feedback platform? Don’t be shy and take our software for a spin! Do you prefer it a bit more personal? Just book a demo. One of our feedback pro’s will guide you through the software and answer any questions you may have.