Our thoughts on Digital Customer Experience

Top 21 Best Online Survey Software and Questionnaire Tools: An overview

Mopinion: Top 21 Best Online Survey Software and Questionnaire Tools - Cover

The first online survey software and questionnaire tools initially surfaced in the late 1990s. These were more traditional survey tools that included a long list of questions, anonymous respondents and were only accessible on a PC. However ever since the emergence of website feedback, online survey tools have evolved and therefore, managed to stay ‘in […]

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The Search is Over: Spokeo selects Mopinion as its VoC Solution

Mopinion: The Search is Over: Spokeo selects Mopinion as its VoC Solution - Cover Image

Spokeo is an online people intelligence service that helps you search, connect, and know who you are dealing with. Spokeo is used to find old friends, identify unknown callers, or research prospective dates. Professionals also use it to find new customers or to prevent fraud. The services organises over 12 billion records from thousands of […]

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Employee in the Spotlight: Tessa Goudswaard

Mopinion: Employee in the Spotlight: Tessa Goudswaard - Cover Image

It’s time for our September Employee in the Spotlight! Last month we interviewed one of our newest colleagues Haris from the development team. This month, we’re switching gears and would like to introduce you to our Office Manager, Tessa Goudswaard. Meet Tessa. Tessa started at Mopinion just 7 months ago as our Office Manager. She’s […]

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[Examples] Customer Experience (CX) Survey Questions

Mopinion: Examples of Customer Experience (CX) Survey Questions - Cover

Experts have predicted that by 2020, Customer Experience is set to take higher priority among customers than product or price. While the majority of businesses have read and understand that it’s an important factor for success, not all of them have the actual means to monitor and improve their efforts. Want to make sure your […]

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