Our thoughts on Digital Customer Experience

February Product Update: automated translations, manual feedback push and much more

Mopinion's February 2021 Product Update

It’s time for another Mopinion product update! This month we’ve got a lot of new features and updates for you including an exciting new translation feature, the option to manually push feedback to third party tools, a brand new plugin for all of our Cordova users and much more. Here are the latest updates and […]

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User Feedback on the Rise as More Migrate to e-Learning platforms

Rise of user feedback in the eLearning industry

We’re at a point where practically everything around us is going digital. And quite frankly, the e-Learning sector is no exception. According to Reportlinker.com’s report ‘Global E-Learning Industry’, ‘the global market for e-Learning has recorded a historic annual growth spike in the year 2020, as the majority of schools migrate to e-learning’. The adoption of […]

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What retailers can do with multilingual user feedback

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Many countries such as Belarus, Belgium, Canada, India, Ireland, South Africa, the United States and Switzerland are officially multilingual, but also have many monolinguals among them. For the United States this means that some of the population speaks English and some speak Spanish or Chinese. As a retailer or e-commerce company, this brings many challenges, […]

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Employee in the Spotlight: Rudo de Graaf

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Welcome to the February edition of Mopinion’s Employee in the Spotlight! This blog series gives you an inside look at who we are and how our employees contribute to our company culture. Last month we introduced Anna, our Content Marketer for the DACH region. This month – however – we sat down with one of […]

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New user interface Mopinion Raspberry moves out of beta

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The Mopinion Raspberry user interface has officially moved out of beta and is now ready to serve all customers. After successfully tweaking the platform for over a year, the team is fully confident that this new user interface will provide seamless experience for digital-first enterprises looking to set up their user feedback programmes. After all, […]

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Whitepaper: Digital Customer Experience (CX) Trends of 2021

Digital Customer Trends for 2021

In 2020 we witnessed countless unexpected trends emerge, from companies and consumers defying nearly all expectations to a complete transformation in our everyday professional and private lives. And it looks like 2021 is already shaping up to be just as unpredictable. Despite several industries being hit hard by the crisis, the online market continues to […]

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How User Feedback Enhances Your After Sales Efforts

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After sales efforts play a crucial role in customer satisfaction and retention. Not only do these efforts help generate loyal customers but also give an overall boost to your brand value. It is a direct reflection of your service and therefore compels customers to start believing in the brand and stick around for longer. So […]

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Why Mobile Commerce has Become Critical for Retailers

Mobile commerce becomes critical in retail

Consumers are ready for mobile commerce, but are retailers? Mobile has become a major driving force in our daily lives. Think about it. We have the world in the palm of our hands – from streaming videos and social media platforms to reading the news and messaging friends. And this newfound habit of bringing our […]

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