Our thoughts on Digital Customer Experience

Customer Success Story – Volkswagen: Improving and tracking online customer satisfaction

Volkswagen: Kundenzufriedenheit online optimieren und untersuchen

Volkswagen is a German Automotive. Established in 1937, Volkswagen is the top-selling and namesake marque of the Volkswagen Group, and is now the second-largest automaker in the world. Volkswagen has three cars in the top 10 list of best-selling cars of all time: the Volkswagen Golf, the Volkswagen Beetle, and the Volkswagen Passat. The Challenge […]

Read more

Mopinion Sponsors Customer Experience Exchange Event

14-Msponsors

Online customer feedback management specialist to showcase how its solutions can help businesses to monitor and tailor their customer experience strategies London, 30th June 2014 – Customer Experience Management software specialist Mopinion proudly announces it is a Sponsor of Customer Experience Exchange which is being held from 18th-20th November in Amsterdam. The event is aimed […]

Read more

Mopinion appoints Ashley Williamson as Managing Director for the UK

13-Mappoints

Customer feedback management software specialist Mopinion announces the appointment of its new Managing Director for the UK, Ashley Williamson. Ashley joins the business to help it grow its UK operations, which were launched in London last year. Upon the announcement, Ashley commented; It is a privilege to be appointed to this new role at Mopinion, […]

Read more

Avoiding the Four Pitfalls of Customer Experience Management Strategy

12-avoid

On an almost daily basis I speak to companies about their thoughts and strategies on providing the best possible customer experience and it’s fair to say that the vast majority view it as a high priority on their business planning agenda. However, in the real world the challenge is often converting great ideas into a […]

Read more

Embracing the Benefits of your Enthusiastic Customers

11-embracing

When it comes to customer loyalty it’s very easy for businesses to focus on those people that have had problems or issues and want to complain. In some ways this is the ‘low hanging fruit’ of customer relations because often this group will be proactive in contacting you (they have a problem they want to […]

Read more

Customer Success Story – NS (Dutch Rail): Improving online conversions

NS-station: customer feedback intelligence mopinion

NS (Dutch Rail) is the largest railway company of the Netherlands. NS transports almost one million Dutch travelers every day. The NS railway network covers around 300 railway stations across the Netherlands. Over the last years NS has been actively improving its online visibility and services. Digital sales and services have become increasingly important. NS […]

Read more

Taking customer experience management to the next level

10-taking

Udesh Jadnanansing, Co-Founder/ Chief of Revenue at Mopinion, looks at how online retailers should strive for ‘Excellent’ rather than settle for ‘Good’ and looks at the ways they can take their CEM to the next level to reap the rewards. Customer Experience Management (CEM) is big business. In an environment where retaining customers is just […]

Read more

Customer Success Story – Skoda: Optimising Overall User Experience

Customer Success Story – Skoda: Optimising Overall User Experience

Skoda is a large automotive from the Czech Republic. It is one of the oldest car companies in the world after Daimler-Benz, Opel and Fiat. Skoda works with Mopinion to listen to website visitors and to further strengthen relationships with their online customers. The Challenge Skoda recently launched a new website for the Dutch market. […]

Read more

UK Companies Losing out on Sales due to Poor Customer Feedback Measurement

9-UK

Mopinion, urges digital marketers to improve online customer feedback. Udesh Jadnanansing, Co-Founder/ Chief of Revenue at Mopinion, is warning that many businesses are failing to fully understand their customers’ needs because they are still using outdated feedback methods for modern online transactions. Mopinion is urging online marketers to look more closely at the way they […]

Read more

Making the Most of Online Touchpoints in Your Customer Experience Strategy

8-makingthemost

To fully understand and measure customer loyalty and satisfaction, many organisations look at both the relational and transactional levels of interaction. Customer relationships are a complex matter and deal with human emotion as much as business. Management teams want to know how customers see their brand but equally they want to understand any pain points […]

Read more