Insights Project management tips to improve customer experience It’s not easy to be on top of your customer experience game. It’s a well coordinated effort of an entire team that ultimately creates a... Guest Author 26/07/2016
Insights Mopinion releases testimonial video with TomTom Founded in 1991, TomTom is a global leader in navigation, traffic and map products, GPS Sport Watches and fleet management solutions.... Kees Wolters 22/07/2016
Insights Mopinion releases testimonial video with Interpolis Interpolis is the largest insurance brand in the Netherlands, with cover for travel, cars and people, both for individuals and businesses.... Kees Wolters 14/07/2016
Company Updates Mopinion to expand after investment from Capital Mills Mopinion aims to expand after securing an investment from a group of investors led by Capital Mills. The growth capital will enable... Kees Wolters 12/07/2016
Digital Feedback 3 Digital Marketing Roles that need Customer Feedback Lauren, a digital analyst starts her work every day by grabbing her coffee, switching on her computer to read her email and then proceeding... Udesh Jadnanansing 29/06/2016
Digital Feedback 10 Tips for Effectively Collecting feedback in online ordering funnels I often talk about the ‘Three Pillars’ of online customer feedback (collecting, analysing and taking action) and undoubtedly without... Kees Wolters 24/06/2016
Website Feedback Pros & cons of self-service customer feedback tools More and more companies are making every effort to improve the (digital) customer experience. According to Forrester, in 2019 this market... Udesh Jadnanansing 03/06/2016
Website Feedback 5 Ways to get more from your website feedback tool It’s impossible to imagine the online landscape today without feedback ‘buttons’ and ‘forms’. Some organisations have already... Udesh Jadnanansing 27/05/2016
Digital Feedback Utilising customer feedback to increase online sales Research shows that 69% of online visitors are leaving your ordering funnels without completing the order. However, increasing conversions... Kees Wolters 23/05/2016
Insights New White Paper Released: The Future of Online Customer Feedback Today’s consumers expect online services as a key channel. Websites and apps have become the most important channels to interact with... Kees Wolters 13/05/2016
