![[:en]NS Feedback Cover Image[:]](https://media.mopinion.com/wp-content/uploads/2014/03/28110715/ns-cover-1024x370.jpg)
NS (Dutch Rail) is the largest railway company of the Netherlands. NS transports almost one million Dutch travelers every day. The NS railway network covers around 300 railway stations across the Netherlands. Over the last years NS has been actively improving its online visibility and services. Digital sales and services have become increasingly important. NS […]
Read more![[:de]Taking Customer Feedback to new hights[:]](https://media.mopinion.com/wp-content/uploads/2013/06/27144613/10-taking-1024x341.jpg)
Udesh Jadnanansing, Co-Founder/ Chief of Revenue at Mopinion, looks at how online retailers should strive for ‘Excellent’ rather than settle for ‘Good’ and looks at the ways they can take their CEM to the next level to reap the rewards. Customer Experience Management (CEM) is big business. In an environment where retaining customers is just […]
Read more![[:en]Skoda Feedback Cover Image[:]](https://media.mopinion.com/wp-content/uploads/2014/01/28110715/skoda-cover-1024x370.jpg)
Skoda is a large automotive from the Czech Republic. It is one of the oldest car companies in the world after Daimler-Benz, Opel and Fiat. Skoda works with Mopinion to listen to website visitors and to further strengthen relationships with their online customers. The Challenge Skoda recently launched a new website for the Dutch market. […]
Read more![[:de]The UX industry[:]](https://media.mopinion.com/wp-content/uploads/2013/06/27144831/7-theuxin-1024x341.jpg)
The User Experience in the Age of Self-Tasking – FREE Live Event Join us Live on Thursday November 20th, at 1pm Eastern/10am Pacific for the Free UX Live Event of the Year. By Attending the Webinar you will Discover: How to Transform your User Experience to Encourage Self-Tasking How to Ensure the Experience is Right […]
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A great many companies continue using market research institutes that collect data through extended surveys in order to evaluate their websites. Every quarter, a bulky power point presentation then puts forward the collected data and analyses mishaps and improvement actions. Those customers who encountered a problem on the website have by then long gone to […]
Read more![[:de]Feedback for Online Customers[:]](https://media.mopinion.com/wp-content/uploads/2013/06/27144809/5-onlinecustomer-1024x341.jpg)
Mopinion Launches Ground-breaking Online Customer Journeys Programme Unique online research software solution helps businesses capture and analyse online customer journeys in real-time to improve services and increase sales. Customer feedback management software specialist Mopinion, today announces the launch of its new Online Customer Journeys Programme which enables companies to capture, analyse and act upon direct […]
Read more![[:de]Voice of the Customer[:]](https://media.mopinion.com/wp-content/uploads/2013/06/27144745/4-voiceof-1024x341.jpg)
Voice of the Customer helps financial sector regain trust and increase productivity After much of the global economy went into recession back in 2008, public confidence in financial institutions took an equally dramatic dive. Whatever the reality, a large percentage of public and media opinion shifted blame towards global ‘bankers’, unseen financial professionals that were […]
Read more![[:de]What you can learn - library[:]](https://media.mopinion.com/wp-content/uploads/2013/06/27144714/3-whatyoucan-1024x341.jpg)
What Can You Learn From Bad Customer Service By Stefanie Amini, Marketing Director, WalkMe When it comes to customer satisfaction, bad customer service is not a good thing – initially. However, the right company can take the critique they get from their bad customer service and turn it into a good thing. No person or […]
Read more![[:de]Mopinion UK Office[:]](https://media.mopinion.com/wp-content/uploads/2013/06/27144636/2-mopinionUK-1024x341.jpg)
Dutch-based Customer-feedback specialist now offers bespoke services to UK businesses with new London office. London, 10th July 2013 – Customer feedback management software specialist Mopinion, today announces it has launched its UK division with a new office in London. The expansion of the business is in response to the strong demand for its software products […]
Read more![[:de]Mopinion launces feedback for exit intent[:]](https://media.mopinion.com/wp-content/uploads/2013/06/27144612/1-mopinionlaunches-1024x341.jpg)
The Mopinion Exit Feedback Solution will reveal why visitors leave your website at crucial moments. Mopinion offers an innovative tool that helps companies gain better insight into their website’s visitors’ behaviour and motivation. You will be able to track down the problems customers encounter on your website during any important online process such as placing […]
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