Digital Feedback Avoiding the 4 Pitfalls of CX Management Strategy On an almost daily basis I speak to companies about their thoughts and strategies on providing the best possible customer experience and... Udesh Jadnanansing 14/05/2014
Digital Feedback Embracing the Benefits of your Enthusiastic Customers When it comes to customer loyalty it’s very easy for businesses to focus on those people that have had problems or issues and want to... Udesh Jadnanansing 01/04/2014
Digital Feedback NS (Dutch Rail): Improving online conversions NS (Dutch Rail) is the largest railway company of the Netherlands. NS transports almost one million Dutch travelers every day. The NS... Kees Wolters 29/03/2014
Digital Feedback Taking customer experience management to the next level Udesh Jadnanansing, Co-Founder/ Chief of Revenue at Mopinion, looks at how online retailers should strive for ‘Excellent’... Udesh Jadnanansing 24/02/2014
Digital Feedback Skoda: Optimising Overall User Experience Skoda is a large automotive from the Czech Republic. It is one of the oldest car companies in the world after Daimler-Benz, Opel and Fiat.... Kees Wolters 29/01/2014
Insights Without real time insights you lose customers A great many companies continue using market research institutes that collect data through extended surveys in order to evaluate their... Udesh Jadnanansing 25/10/2013
Digital Feedback Online Customer Journeys Programme Mopinion Launches Ground-breaking Online Customer Journeys Programme Unique online research software solution helps businesses capture and... Kees Wolters 03/10/2013
Digital Feedback Voice of the Customer helps financial sector Voice of the Customer helps financial sector regain trust and increase productivity After much of the global economy went into recession... Udesh Jadnanansing 20/08/2013
Insights What Can You Learn From Bad Customer Service What Can You Learn From Bad Customer Service By Stefanie Amini, Marketing Director, WalkMe When it comes to customer satisfaction, bad... Kees Wolters 19/08/2013
Company Updates Mopinion launches UK operations Dutch-based Customer-feedback specialist now offers bespoke services to UK businesses with new London office. London, 10th July 2013... Kees Wolters 11/07/2013
Product Updates Mopinion launches Exit Feedback Solution The Mopinion Exit Feedback Solution will reveal why visitors leave your website at crucial moments. Mopinion offers an innovative tool that... Kees Wolters 25/06/2013
