Digital Feedback

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Tips to Optimise the Online Journey for Financial Institutions

Tips to Optimise the Online Journey for Financial Institutions

Historically, financial institutions such as banks, insurance providers and investment firms leveraged mainly offline touchpoints and...

Erin Gilliam Haije

Erin Gilliam Haije 13/09/2019

[Examples] Customer Experience (CX) Survey Questions

[Examples] Customer Experience (CX) Survey Questions

Experts have predicted that by 2020, Customer Experience is set to take higher priority among customers than product or price. While the...

Erin Gilliam Haije

Erin Gilliam Haije 01/09/2019

Air France-KLM improves internal knowledge system with Mopinion

Air France-KLM improves internal knowledge system with Mopinion

The Air France-KLM Group is a leading group in terms of international traffic on departure from Europe. This global giant has a fleet of...

Erin Gilliam Haije

Erin Gilliam Haije 20/08/2019

Leroy Merlin chooses Mopinion to shape online VoC programme

Leroy Merlin chooses Mopinion to shape online VoC programme

With more than 23,000 employees and 130+ stores across France, Leroy Merlin is the leading DIY retail brand in France – in the market...

Mi-choe Emanuelson

Mi-choe Emanuelson 06/08/2019

What is the Customer Experience Gap?

What is the Customer Experience Gap?

We hear companies throwing around common phrases like, ‘Customer centricity is at the heart of our organisation’ and ‘We’re very...

Erin Gilliam Haije

Erin Gilliam Haije 01/08/2019

How to Measure Customer Loyalty with Online Surveys

How to Measure Customer Loyalty with Online Surveys

According to Edelman, customers that continue to support your brand over time will spend 67% more than your new customers. A.K.A. your most...

Erin Gilliam Haije

Erin Gilliam Haije 25/07/2019

Why The Customer Experience Should Be Your Main Focus This Year

Why The Customer Experience Should Be Your Main Focus This Year

If you’ve ever worked in the service industry I’m sure the chant “the customer is always right” still rings in your head. Customer...

Guest Author 04/06/2019

User Feedback Lessons Learned from Digital Agency, Caveni

User Feedback Lessons Learned from Digital Agency, Caveni

User feedback software has been our preferred method for collecting customer feedback to bring our A/B testing to the next level. A/B...

Guest Author 26/04/2019

Webinar: How travel organisation TUI leverages online customer feedback

Webinar: How travel organisation TUI leverages online customer feedback

Would you like to gather real time feedback from your online visitors as they set out to achieve their goals on your website? Perhaps you...

Erin Gilliam Haije

Erin Gilliam Haije 24/04/2019

What is Text Analytics? And why should I care?

What is Text Analytics? And why should I care?

Data. Insights. Conversions. These three words are thrown around quite a bit in the digital world, regardless of the industry. And the...

Erin Gilliam Haije

Erin Gilliam Haije 10/04/2019

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