Digital Feedback

Posts

Key Questions to ask in an Online Feedback Software Demo

Key Questions to ask in an Online Feedback Software Demo

If you’re reading this then you’ve probably already signed up for a demo with an online feedback software company. Nice going! This is...

Erin Gilliam Haije

Erin Gilliam Haije 22/10/2018

4 Steps to a Successful Customer Obsessed Marketing Strategy

4 Steps to a Successful Customer Obsessed Marketing Strategy

Customers are the most important cog in your business. Without them, you don’t have a business. But, despite all the tools we have today...

Guest Author 18/10/2018

Make Customer Feedback More Actionable with AI

Make Customer Feedback More Actionable with AI

Unless you’ve been living under a rock, you’ve probably noticed that the term ‘artificial intelligence’ is being thrown around just...

Erin Gilliam Haije

Erin Gilliam Haije 16/10/2018

Free Templates for Customer Experience Surveys

Free Templates for Customer Experience Surveys

Times are changing and customer priorities are shifting. In fact, experts are predicting that by 2020, Customer Experience is set to take...

Erin Gilliam Haije

Erin Gilliam Haije 12/10/2018

Introducing the Mopinion Survey Marketplace

Introducing the Mopinion Survey Marketplace

Mopinion is proud to announce the launch of its very own survey marketplace! It’s the perfect way to learn more about the ingredients...

Erin Gilliam Haije

Erin Gilliam Haije 28/09/2018

How to Lower Customer Churn Rates with Digital Feedback

How to Lower Customer Churn Rates with Digital Feedback

Let’s be honest – no one wants to lose customers. In fact, high customer churn rates are the absolute worst nightmare of just about...

Erin Gilliam Haije

Erin Gilliam Haije 07/08/2018

Best Feedback Templates for Customer Effort Score (CES)

Best Feedback Templates for Customer Effort Score (CES)

Customer Effort Score (CES) is a customer satisfaction metric that is widely used in the feedback world. In essence, CES measures the ease...

Erin Gilliam Haije

Erin Gilliam Haije 31/07/2018

How De Bijenkorf provides the ultimate omnichannel shopping experience

How De Bijenkorf provides the ultimate omnichannel shopping experience

De Bijenkorf, a renowned retail brand within the Netherlands known for its premium and personal service in stores, has had an offline...

Erin Gilliam Haije

Erin Gilliam Haije 06/07/2018

How to Increase CX Through Testing and Personalisation

How to Increase CX Through Testing and Personalisation

I like to think that we follow the golden rule: market to others as you would like to be marketed to. This really boils down to putting...

Guest Author 28/06/2018

What can product managers gain from collecting online feedback?

What can product managers gain from collecting online feedback?

The fundamental responsibility of a Product Manager is to be the company’s leading expert on the customer. In fact, Product Managers...

Erin Gilliam Haije

Erin Gilliam Haije 13/06/2018

Check out these topics

Want to keep up to date?

Stay in the loop by signing up for our email newsletter. Be the first to receive company news and product updates directly to your inbox.

Don't worry, you can easily opt-out at any time.