Digital Feedback

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3 lessons from Game of Thrones about digital feedback

3 lessons from Game of Thrones about digital feedback

Well, they’ve finally come out with a release date for season 8 of Game of Thrones! And all of us ‘GOT’ fans out there cannot contain...

Erin Gilliam Haije

Erin Gilliam Haije 06/04/2017

Travix revamps digital feedback programme with Mopinion

Travix revamps digital feedback programme with Mopinion

Travix International is an online travel company that operates in 35 different countries worldwide. With five major brands, including...

Erin Gilliam Haije

Erin Gilliam Haije 27/03/2017

How TUI leverages a multichannel digital feedback solution

How TUI leverages a multichannel digital feedback solution

Discover your smile. Those are the famous words of market leading travel organisation, TUI. Via numerous channels (TUI.nl, TUI travel...

Erin Gilliam Haije

Erin Gilliam Haije 17/03/2017

Why you should be combining customer profiles with user feedback

Why you should be combining customer profiles with user feedback

As shown in a research carried out by Capital One, only 9 percent of travelers will book a trip based on brand loyalty. Tough crowd, right?...

Erin Gilliam Haije

Erin Gilliam Haije 15/03/2017

Why it’s worth listening to the Voice of the Customer

Why it’s worth listening to the Voice of the Customer

Having an online customer feedback tool in place is one thing. But putting it to good use and actually listening to your customers?...

Sjoerd van der Plas

Sjoerd van der Plas 10/03/2017

5 ways online customer feedback can optimise your webshop

5 ways online customer feedback can optimise your webshop

You are an online marketer or eCommerce manager of a successful webshop and you’ve got all the necessary tools up and running. You’ve...

Udesh Jadnanansing

Udesh Jadnanansing 23/02/2017

Collecting Goal Completion Rates and Customer Effort Scores

Collecting Goal Completion Rates and Customer Effort Scores

Every ecommerce manager would agree that selling products and services online without monitoring customer experience metrics is the same as...

Erin Gilliam Haije

Erin Gilliam Haije 22/02/2017

How Schoonenberg listens to the Voice of the Customer

How Schoonenberg listens to the Voice of the Customer

Established in 1926, Schoonenberg Hoorcomfort is one of the oldest companies in the hearing aid industry. Today, it is part of Sonova,...

Erin Gilliam Haije

Erin Gilliam Haije 15/02/2017

4 tips for ecommerce companies who want to collect digital feedback

4 tips for ecommerce companies who want to collect digital feedback

The headstone to a sustainable customer-retailer relationship, increased online conversions and improved customer loyalty, online customer...

Erin Gilliam Haije

Erin Gilliam Haije 13/02/2017

Quantitative vs Qualitative Online Customer Feedback

Quantitative vs Qualitative Online Customer Feedback

When we talk about quantitative and qualitative feedback on digital channels, we’re talking about the difference between objective and...

Erin Gilliam Haije

Erin Gilliam Haije 07/02/2017

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