5 Reasons to Focus on the Digital Customer Experience The digital customer experience had redefined the way businesses and their customers interact. Whilst it has undoubtedly revolutionised the... Udesh Jadnanansing 06/05/2015
Kia starts marketing campaign with Mopinion reviews This week Kia Netherlands started a new media campaign for the Kia Picanto. A central theme in the campaign are customer reviews.... Kees Wolters 25/09/2014
Digital CX – capturing the right customer insights Depending on their goals a customer has from using your digital channels, they may choose different paths to reach them. Equally, one... Kees Wolters 19/09/2014
Improving and tracking online customer satisfaction Volkswagen is a German Automotive. Established in 1937, Volkswagen is the top-selling and namesake marque of the Volkswagen Group, and is... Kees Wolters 25/07/2014
Avoiding the 4 Pitfalls of CX Management Strategy On an almost daily basis I speak to companies about their thoughts and strategies on providing the best possible customer experience and... Udesh Jadnanansing 14/05/2014
Embracing the Benefits of your Enthusiastic Customers When it comes to customer loyalty it’s very easy for businesses to focus on those people that have had problems or issues and want to... Udesh Jadnanansing 01/04/2014
NS (Dutch Rail): Improving online conversions NS (Dutch Rail) is the largest railway company of the Netherlands. NS transports almost one million Dutch travelers every day. The NS... Kees Wolters 29/03/2014
Taking customer experience management to the next level Udesh Jadnanansing, Co-Founder/ Chief of Revenue at Mopinion, looks at how online retailers should strive for ‘Excellent’... Udesh Jadnanansing 24/02/2014
Skoda: Optimising Overall User Experience Skoda is a large automotive from the Czech Republic. It is one of the oldest car companies in the world after Daimler-Benz, Opel and Fiat.... Kees Wolters 29/01/2014
The User Experience in the Age of Self-Tasking The User Experience in the Age of Self-Tasking – FREE Live Event Join us Live on Thursday November 20th, at 1pm Eastern/10am Pacific... Kees Wolters 14/11/2013