BKR selects Mopinion as its customer feedback software provider Bureau Krediet Registratie (BKR) is a non-profit credit registration agency that manages the credit data of millions of consumers in the... Erin Gilliam Haije 11/11/2016
How to build the best online feedback forms Well-designed online feedback forms are the start of a good digital experience program. While feedback forms are often confused with... Erin Gilliam Haije 09/11/2016
5 tips to make you rethink your online feedback strategy Are you serious about listening to your online customers or is your website feedback tool just a vanity project? A lot of feedback tools... Kees Wolters 03/11/2016
6 Tips for Turning Online CX Insights into the Right Actions When online customer feedback is collected and the data is properly analysed, it is time to work to a useful conclusion - turning insight... Kees Wolters 29/09/2016
5 Different types of user feedback tools The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts... Kees Wolters 23/09/2016
Pros and Cons of Feedback Collection Types over the Years Smart businesses know customers are always in the driver’s seat thanks to the introduction of the internet. It has given them a powerful... Udesh Jadnanansing 07/09/2016
3 Digital Marketing Roles that need Customer Feedback Lauren, a digital analyst starts her work every day by grabbing her coffee, switching on her computer to read her email and then proceeding... Udesh Jadnanansing 29/06/2016
10 Tips for Effectively Collecting feedback in online ordering funnels I often talk about the ‘Three Pillars’ of online customer feedback (collecting, analysing and taking action) and undoubtedly without... Kees Wolters 24/06/2016
Utilising customer feedback to increase online sales Research shows that 69% of online visitors are leaving your ordering funnels without completing the order. However, increasing conversions... Kees Wolters 23/05/2016
The difference between User Experience and Customer Experience The Customer Experience (CX) is the preoccupation for most customer facing organisations. In an age where customer service is the... Udesh Jadnanansing 06/05/2015