With Mopinion’s newly released Knowledge Base, Mopinion users now have easy and around-the-clock access to accurate information regarding Mopinion Feedback Analytics Software. This self-service online library includes everything from frequently asked questions (FAQs) to quick tips and step-by-step instructions on how to get everything set up within the software. This extra support will also enable Mopinion to deliver faster service and simplify the overall onboarding process for its clients.
The Mopinion Knowledge Base includes nearly 60 different articles (many of which are based on previous inquiries from customers) written to help you with whatever you need concerning our software. The categories of articles include:
- Top Help Articles (read more about this category below)
- Getting Started (including a video tour, quick tips, onboarding help, etc)
- User and Account Settings (e.g. where to login, how to reset your password, etc)
- FAQs (Frequently Asked Questions)
- Building Feedback Forms
- Importing Feedback Data
- Installing Feedback Forms
- Feedback Reporting
- Working With Feedback
All articles, where necessary, include visuals and screenshots making it easier to follow along with the instructions.
Note: Top Help Articles are among the most popular articles in our knowledge base and are great for users who are just starting out:
1. How do I arrange the lay-out of my dashboard?
2. How do I build a feedback form?
3. Learn the Mopinion Basics [Video tour]
4. Some quick tips to get you started
5. How do I use feedback email alerts?
Can’t find what you’re looking for?
If you’re unable to find what you’re looking for, please try the search bar at the top of the page and see if you can locate the correct article that way. You can do this by typing in a question, keyword or topic.
Already logged in to your Mopinion account? We can help you right away from inside our application. Just hit the “Help” button in the top navigation.
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Want to learn more about Mopinion’s feedback reporting and analysis platform? Don’t be shy and take our software for a spin! Do you prefer it a bit more personal? Just book a demo. One of our feedback pro’s will guide you through the software and answer any questions you may have.