Our thoughts on Digital Customer Experience

Employee in the Spotlight: Tjeerd Traats

Mopinion: Employee in the Spotlight : Tjeerd Traats - Spotlight Cover

Last month we started our Employee Spotlight series, which is our way of giving you an inside look at the people behind our brand. That being said, we hope you enjoyed getting to know our ‘Sales extraordinaire’, Gady! In continuation of the series, this month we want to bring some focus to our Marketing team…starting […]

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Making Customer Feedback More Actionable with Artificial Intelligence (AI)

Mopinion: Making Customer Feedback More Actionable with Artificial Intelligence (AI) - Cover

Unless you’ve been living under a rock, you’ve probably noticed that the term ‘artificial intelligence’ is being thrown around just about everywhere. It has become a major corporate buzzword and hype, especially among digital marketers. Meanwhile half of us still don’t really know what it means or better yet, what it can do for our […]

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Free Templates for Customer Experience Surveys

Mopinion: Free Templates for Customer Experience Surveys - CX Survey Templates

Times are changing and customer priorities are shifting. In fact, experts are predicting that by 2020, Customer Experience is set to take higher priority among customers than product or price. At this point, most businesses have read and understand that it’s an important factor if they want their business to be successful, but not all […]

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Webinar: How UK retailer Selfridges Group utilises the power of online customer feedback

Mopinion: Webinar: How UK retailer Selfridges Group utilises the power of online customer feedback - Webinar Cover

Would you like to gather real time feedback from your online visitors as they shop? Perhaps you are doing this already but struggle to manage the data and pick out the important trends? If so, tune in to our upcoming webinar where we will be joined by special guests Stephan Brandenburg & Iris Rabenberg of […]

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