Our thoughts on Digital Customer Experience

What is the new Strong Customer Authentication (SCA) regulation?

Mopinion: What is the new Strong Customer Authentication (SCA) regulation? - Cover

Up to speed on the new SCA regulation coming this fall? If not, you may want to pay close attention. Following the introduction of the GDPR, which had a huge impact on the handling of personal data last year, Europe is gearing up for another major shake up – this time in the payment sectors. […]

Read more

Introducing our new feedback form translation feature

Mopinion: Introducing our new feedback form translation feature - Cover Image

It’s finally here! The feature you’ve all been waiting for… Mopinion’s new feedback form translation feature! In response to the high demand among our customers, we’ve just launched a new feature in our form configuration section, which allows users to add multiple translations to the same feedback form. Gone are the days when you had […]

Read more

Why The Customer Experience Should Be Your Main Focus This Year

Mopinion: Why The Customer Experience Should Be Your Main Focus This Year - Cover

If you’ve ever worked in the service industry I’m sure the chant “the customer is always right” still rings in your head. Customer service and the customer journey are not new concepts. However, the medium that customer service is carried out through today is new. With the eruption and growth of the internet over the […]

Read more