Our thoughts on Digital Customer Experience

How Can AI-Based Automation Tools Improve Customer Experience?

Mopinion: How Can AI-Based Automation Tools Improve Customer Experience? - Cover

Thanks to different technological advancements, customers interact and engage with brands in numerous ways and on various channels. As a result, their expectations have skyrocketed, meaning that they demand seamless experiences. 80% of companies consider customer experience to be one of their most powerful competitive differentiators. In order to keep pace and be a disruptor […]

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4 Tips for a ‘Jolly’ Digital Customer Experience this Holiday Season

Mopinion: 4 Tips for a ‘Jolly’ Digital Customer Experience this Holiday Season - Cover

Let it be known. As an online retailer, you can’t always win on price. This is especially true around the holidays when customer expectations are high and time is of the essence. Everyone is scrambling to satisfy their Christmas lists by seeking deals, quick delivery, custom offers and most importantly, a good digital customer experience […]

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Mopinion heads to Barcelona for this year’s WinterJam

Cover-image-winterjam-2019

Last week the whole Mopinion team hopped on a plane to spend this year’s WinterJam in none other than… Barcelona, Spain. The sun was shining, the sangria was flowing and the team had a great time exploring all this beautiful city has to offer as well as spending time with one another and celebrating a […]

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Unmasking Mopinion Raspberry (Part 5): Data Explorer & Chart Builder

Mopinion Raspberry Data Explorer & Chart Builder

Before we can sit back and celebrate the holidays, we’ve got one more teaser on our agenda for you all: the final post of our five-part introduction blog series: Unmasking Mopinion Raspberry (which will be launched this January!). In this teaser, we will shed some light on the Data Explorer and Chart Builder. These updates […]

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A Breakdown of Mopinion Raspberry: What’s new?

Mopinion: A Breakdown of Mopinion Raspberry: What’s new? - Cover

The newest version of Mopinion’s software, known as Mopinion Raspberry, is set to go live end of January 2020. While testing processes are still ongoing, we wanted to give you a sneak peek into Mopinion Raspberry. That is why we’ve published a five-part blog series which unmasks five major changes of the software that are […]

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The Economic Board’s kick off with Mopinion software

The Economic Board’s kick off met Mopinion software - header

The Economic Board recently started collecting customer feedback using Mopinion software. Curious as to their motives with our software, Mopinion decided to dig a little deeper and learn more about their intentions with our software as well as feedback goals in general. The Economic Board is a Triple Helix collaboration between government, knowledge institutes and […]

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Meet Mopinion’s new recruits who joined our team

Meet Mopinion’s new recruits who joined our team - header

As 2019 comes to a close, Mopinion reflects on a very successful year with great achievements. In January our new user interface, Mopinion Raspberry, will go live which is something we’ve been working very hard towards achieving. As we gear up for the year to come, we’ve also put a focus on the Mopinion team, […]

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