If you are here, you are probably looking for competitors or alternatives to GetFeedback. GetFeedback is a customer experience and survey platform that helps collect and analyse feedback from its customers. Sounds familiar right?! GetFeedback offers multiple products and services, like a big CX platform and GetFeedback Digital, which is essentially a reworked version of […]
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From fostering repeat business and generating positive word-of-mouth referrals to bolstering a company’s reputation in an increasingly competitive market, customer satisfaction (CSAT) is the driving force that propels businesses towards sustained growth and prosperity. After all, when customers feel genuinely satisfied, not only does this signal a job well down, but it also translates into […]
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Choosing to survey people is quite simple. But creating one? That’s another story. Believe it or not, there is a true science to creating online surveys. And I know what you’re thinking…The surveys you’ve taken in the past may have seemed simple at first glance and well, quite frankly they should be. But in reality […]
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Do you want to gather feedback from users, customers, visitors, or anyone else interacting with your content? Smart choice! Businesses that leverage consumer insights, outperform their competition with 85%, according to Microsoft. A popular way to start collecting feedback is by creating a survey. But which questions should you use? And how, exactly, do you […]
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You’ve heard it before but I’ll say it again… Listening to the Voice of the Customer (VoC) is crucial for businesses looking to compete based on customer experience. Research shows that 25-40% of the total revenue of the most stable businesses comes from returning customers. And getting customer feedback is the only real way of […]
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The mobile app development process can be a demanding task, as it requires a lot of thought and understanding of what the customer needs. So what better way to explore what the customer needs than to ask them directly? Mobile feedback surveys make that all too simple. So get started and try using these mobile […]
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We’ve got some exciting news that’s going to make your analytical hearts skip a beat. Drumroll, please… 🥁 Our Text Analytics section just got a turbo boost with not one, not two, but three new additions! We see that the demand for the right analytics options is still increasing. That’s why we are and we […]
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If you haven’t noticed, it’s all about the customer these days. According to Zendesk, 80% of consumers say they will leave a company if they have more than one disappointing customer experience. This proves that the moment you put the customer at the core of your business and focus on improving their experiences, you’re already […]
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Your customers have a lot to tell you, but are you listening? And with listening, we don’t mean only checking the data they provide you with. The truth is, most organisations aren’t. A Gartner marketing survey found that a mere 14% of companies have a 360-degree view of their customers. Meanwhile, there are a number […]
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