Insights Measure the Phygital Experience with customer feedback Let’s get phygital, phygital… Many retailers nowadays operate both offline and online. In addition to physical stores, they opened... Lynn Jonker 09/05/2023
Digital Feedback How feedback helps insurance companies overcome digitalisation challenges With the migration to digital, many insurance companies are actually experiencing increased friction rather than a smoother online... Erin Gilliam Haije 28/03/2023
Insights What experts have to say about the results from the Digital CX Management Benchmark report 2023 A few weeks ago, we released the Digital CX Management Benchmark report 2023, and it’s packed with some pretty interesting findings.... Lynn Jonker 21/03/2023
Digital Feedback Benchmark: 80% of financial services industry gathers digital feedback, but data is still siloed The financial services industry has its digital CX priorities in order (for the most part), according to Mopinion’s recently published... Erin Gilliam Haije 02/03/2023
Product Updates Behind the Feedback: Advanced User Management Nothing makes a product team’s day quite like seeing our users enjoy the latest features we’ve poured our hearts into.... Penny Warnock 23/02/2023
Product Updates Unlimited Dashboards: Tips & Tricks for Enhanced Analysis At Mopinion, we understand the importance of making data accessible to everyone who needs it. That’s why we were beyond excited to... Penny Warnock 20/02/2023
Insights A/B testing with Mopinion CRO specialists and Growth Marketers put heavy emphasis on experimentation and A/B testing. A/B testing, or split testing, is a way to test... Lynn Jonker 17/02/2023
Product Updates Powerful Data, Flexible Visualisation: Say Hello to Unlimited Dashboards Making complex data simple, Mopinion allows you to break down vast amounts of feedback data. This helps you gain actionable insights to... Penny Warnock 14/02/2023
Insights Benchmark reveals that 80% of ecommerce organisations have an active digital CX policy, but just how successful are they? According to Mopinion’s recently published Digital Customer Experience Benchmark report, the ecommerce industry is performing quite well... Erin Gilliam Haije 08/02/2023
Insights Best practices to improve the ecommerce CX with feedback Many retailers have embraced ecommerce and sell their products both online and offline. And they want to offer an excellent customer... Lynn Jonker 01/02/2023
