Insights The Best User Experience (UX) tools – an overview Have you ever looked at your web statistics and found that your bounce rates are really high but your conversion rates are really low? You... Kees Wolters 22/03/2017
Digital Feedback Collecting Goal Completion Rates and Customer Effort Scores Every ecommerce manager would agree that selling products and services online without monitoring customer experience metrics is the same as... Erin Gilliam Haije 22/02/2017
Digital Feedback How Schoonenberg listens to the Voice of the Customer Established in 1926, Schoonenberg Hoorcomfort is one of the oldest companies in the hearing aid industry. Today, it is part of Sonova,... Erin Gilliam Haije 15/02/2017
Digital Feedback How digital is paving its way into traditional VoC programmes The digital transformation is upon us: a movement that is drastically reshaping the way organisations operate and how they deliver value to... Guest Author 27/01/2017
Insights The top ten online irritations of 2016 Problems logging in, never-ending download sessions, unable to find what you’re looking for? If you haven’t encountered these issues... Erin Gilliam Haije 10/11/2016
Insights 10 Data Analysis and Dashboarding tools used in Digital Marketing Digital marketers spend day in and day out working with a wealth of data – in many cases to the point where it can be considered an... Erin Gilliam Haije 04/11/2016
Digital Feedback 5 Reasons to Focus on the Digital Customer Experience The digital customer experience had redefined the way businesses and their customers interact. Whilst it has undoubtedly revolutionised the... Udesh Jadnanansing 06/05/2015