Digital Feedback Why it’s worth listening to the Voice of the Customer Having an online customer feedback tool in place is one thing. But putting it to good use and actually listening to your customers?... Sjoerd van der Plas 10/03/2017
Insights Online customer feedback volumes per industry Got your digital customer feedback programme up and running but not sure what to expect in terms of feedback volumes? You’re not alone... Erin Gilliam Haije 07/03/2017
Digital Feedback 5 ways online customer feedback can optimise your webshop You are an online marketer or eCommerce manager of a successful webshop and you’ve got all the necessary tools up and running. You’ve... Udesh Jadnanansing 23/02/2017
Digital Feedback Collecting Goal Completion Rates and Customer Effort Scores Every ecommerce manager would agree that selling products and services online without monitoring customer experience metrics is the same as... Erin Gilliam Haije 22/02/2017
Digital Feedback How Schoonenberg listens to the Voice of the Customer Established in 1926, Schoonenberg Hoorcomfort is one of the oldest companies in the hearing aid industry. Today, it is part of Sonova,... Erin Gilliam Haije 15/02/2017
Digital Feedback 4 tips for ecommerce companies who want to collect digital feedback The headstone to a sustainable customer-retailer relationship, increased online conversions and improved customer loyalty, online customer... Erin Gilliam Haije 13/02/2017
Company Updates Mopinion launches new “Resources” section on its website Mopinion has just launched a new “Resources” section on its website. We pride ourselves in serving as a knowledge hub for all... Kees Wolters 10/02/2017
Digital Feedback Quantitative vs Qualitative Online Customer Feedback When we talk about quantitative and qualitative feedback on digital channels, we’re talking about the difference between objective and... Erin Gilliam Haije 07/02/2017
Website Feedback Why you should be collecting feedback on website content Whether companies know it or not, website content largely defines the success of your business. Think of it this way: your website is often... Erin Gilliam Haije 06/02/2017
Digital Feedback New White Paper: Increasing online sales with customer feedback Digital marketers are always looking for new ways to optimise online conversions and increase sales on their websites and apps. What better... Kees Wolters 01/02/2017
