Insights Digital Customer Experience – the sum of insight and action If no action is taken, capturing online customer feedback is just a vanity tool. Equally, if customer feedback is simply stored in a system... Kees Wolters 11/09/2014
Insights Digital Customer Experience – looking beyond the feedback hype A customer experience strategy that is securely deployed on digital customer experience goes beyond installing a simple feedback tool on... Kees Wolters 14/08/2014
Digital Feedback Improving and tracking online customer satisfaction Volkswagen is a German Automotive. Established in 1937, Volkswagen is the top-selling and namesake marque of the Volkswagen Group, and is... Kees Wolters 25/07/2014
Company Updates Mopinion Sponsors Customer Experience Exchange Event Online customer feedback management specialist to showcase how its solutions can help businesses to monitor and tailor their customer... Udesh Jadnanansing 01/07/2014
Digital Feedback Avoiding the 4 Pitfalls of CX Management Strategy On an almost daily basis I speak to companies about their thoughts and strategies on providing the best possible customer experience and... Udesh Jadnanansing 14/05/2014
Digital Feedback Embracing the Benefits of your Enthusiastic Customers When it comes to customer loyalty it’s very easy for businesses to focus on those people that have had problems or issues and want to... Udesh Jadnanansing 01/04/2014
Digital Feedback NS (Dutch Rail): Improving online conversions NS (Dutch Rail) is the largest railway company of the Netherlands. NS transports almost one million Dutch travelers every day. The NS... Kees Wolters 29/03/2014
Digital Feedback Taking customer experience management to the next level Udesh Jadnanansing, Co-Founder/ Chief of Revenue at Mopinion, looks at how online retailers should strive for ‘Excellent’... Udesh Jadnanansing 24/02/2014
Digital Feedback Skoda: Optimising Overall User Experience Skoda is a large automotive from the Czech Republic. It is one of the oldest car companies in the world after Daimler-Benz, Opel and Fiat.... Kees Wolters 29/01/2014
Digital Feedback The User Experience in the Age of Self-Tasking The User Experience in the Age of Self-Tasking – FREE Live Event Join us Live on Thursday November 20th, at 1pm Eastern/10am Pacific... Kees Wolters 14/11/2013
