Product Updates New iOS SDK: New options, effortless integration Calling all Apple iOS people! As mobile apps continue to dominate our digital landscape, the importance of mobile feedback cannot be... Jos van der Kooij 07/06/2023
Digital Feedback What are the best customer experience metrics and KPIs? ‘You can’t manage what you don’t measure’ is the quote our fellow Head of Marketing Quirijn lives by, and actually,... Erin Gilliam Haije 06/06/2023
Digital Feedback Insights Discover how Lely gathers feedback worldwide with Multi-Language Reporting Focusing on innovative agricultural solutions, Lely, present in over 40 countries, turned to Mopinion to overcome language barriers and... Lynn Jonker 25/05/2023
Digital Feedback How to ask for product feedback Let’s kick this blog about product feedback off with explaining what we mean (in this case) when we talk about product. As you are... Quirijn van der Haven 16/05/2023
Insights Measure the Phygital Experience with customer feedback Let’s get phygital, phygital… Many retailers nowadays operate both offline and online. In addition to physical stores, they opened... Lynn Jonker 09/05/2023
Digital Feedback How feedback helps insurance companies overcome digitalisation challenges With the migration to digital, many insurance companies are actually experiencing increased friction rather than a smoother online... Erin Gilliam Haije 28/03/2023
Insights What experts have to say about the results from the Digital CX Management Benchmark report 2023 A few weeks ago, we released the Digital CX Management Benchmark report 2023, and it’s packed with some pretty interesting findings.... Lynn Jonker 21/03/2023
Digital Feedback Best practices for conducting user experience surveys Looking for a way to understand your customers better and create a better user experience? User experience surveys (or UX surveys) could be... Erin Gilliam Haije 09/03/2023
Digital Feedback Benchmark: 80% of financial services industry gathers digital feedback, but data is still siloed The financial services industry has its digital CX priorities in order (for the most part), according to Mopinion’s recently published... Erin Gilliam Haije 02/03/2023
Product Updates Behind the Feedback: Advanced User Management Nothing makes a product team’s day quite like seeing our users enjoy the latest features we’ve poured our hearts into.... Penny Warnock 23/02/2023