Digital Feedback

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How CNV Vakmensen uses online feedback for content optimisation

How CNV Vakmensen uses online feedback for content optimisation

CNV Vakmensen is a modern labour union that addresses work and income interests. One of the largest in the Netherlands, its members benefit...

Erin Gilliam Haije

Erin Gilliam Haije 20/07/2017

Delta: Enhancing online funnels with customer feedback

Delta: Enhancing online funnels with customer feedback

DELTA supplies 100% green energy – generated from Dutch and European wind as well as Dutch biomass – to consumers and...

Erin Gilliam Haije

Erin Gilliam Haije 17/07/2017

Which type of VoC Software should your business use?

Which type of VoC Software should your business use?

Voice of the Customer (VoC) programmes are intended to capture the opinions and preferences of all customers, analyse those insights, and...

Erin Gilliam Haije

Erin Gilliam Haije 13/07/2017

Improve your inbound marketing strategy using online feedback

Improve your inbound marketing strategy using online feedback

Considering it takes the average tech buyer nearly four to six months to make an online purchase and nearly three to four of those months...

Mi-choe Emanuelson

Mi-choe Emanuelson 22/06/2017

Why travel companies should listen to the Voice of the Customer

Why travel companies should listen to the Voice of the Customer

The travel industry, one of the world’s largest industries, has changed drastically over the last few years as a result of digitisation....

Erin Gilliam Haije

Erin Gilliam Haije 16/06/2017

How to Reduce Cart Abandonment with Online Feedback

How to Reduce Cart Abandonment with Online Feedback

Cart abandonment is an issue that is plaguing thousands of ecommerce merchants around the world. A 2016 study found that 74.3% of all...

Guest Author 26/05/2017

Quick Guide: Ask the Right Questions in Feedback Forms

Quick Guide: Ask the Right Questions in Feedback Forms

A lot of companies out there heavily rely on the same feedback strategy: ‘tacking’ a feedback button on various webpages and waiting to...

Erin Gilliam Haije

Erin Gilliam Haije 18/05/2017

Top 10 Best Guides for Digital Customer Experience Experts

Top 10 Best Guides for Digital Customer Experience Experts

Brought on by sharply heightened customer expectations and the rapid growth of digital channels and touchpoints, digital customer...

Erin Gilliam Haije

Erin Gilliam Haije 09/05/2017

How to increase feedback response rates

How to increase feedback response rates

A Feedback button on your website is a great way to start gathering insights into WHY your visitors do what they do on your site. Using...

Luke Price 26/04/2017

Be a Better Leader By Improving The Customer Experience

Be a Better Leader By Improving The Customer Experience

The way businesses approach customer experience (CX) is shifting, along with driving a fundamental change in company culture. Leaders who...

Guest Author 20/04/2017

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