Digital Feedback Air France-KLM improves internal knowledge system with Mopinion The Air France-KLM Group is a leading group in terms of international traffic on departure from Europe. This global giant has a fleet of... Erin Gilliam Haije 20/08/2019
Company Updates Employee in the Spotlight: Haris Argyris It’s time for our monthly Employee in the Spotlight again! Last month we interviewed our veteran colleague Anwar from the development... Erin Gilliam Haije 19/08/2019
Digital Feedback Leroy Merlin chooses Mopinion to shape online VoC programme With more than 23,000 employees and 130+ stores across France, Leroy Merlin is the leading DIY retail brand in France – in the market... Mi-choe Emanuelson 06/08/2019
Insights 3 Examples of Employee Engagement Questionnaires Employee engagement has become synonymous with terms like ‘employee satisfaction’ and ‘employee experience’. And interestingly... Erin Gilliam Haije 02/08/2019
Digital Feedback What is the Customer Experience Gap? We hear companies throwing around common phrases like, ‘Customer centricity is at the heart of our organisation’ and ‘We’re very... Erin Gilliam Haije 01/08/2019
Digital Feedback How to Measure Customer Loyalty with Online Surveys According to Edelman, customers that continue to support your brand over time will spend 67% more than your new customers. A.K.A. your most... Erin Gilliam Haije 25/07/2019
Company Updates Employee in the Spotlight: Anwar Jebali Most startups are typified by small, closely-knit teams who often work shoulder-to-shoulder with company founders, sharing creative ideas... Erin Gilliam Haije 19/07/2019
Company Updates Meet Mopinion’s Interns: Past & Present The Mopinion internship program offers students the opportunity to be responsible for supporting a key area of our Sales, Marketing,... Erin Gilliam Haije 11/07/2019
App Feedback Top 20 Mobile App Development Tools: An Overview A growing amount of companies are starting to realise that by attuning to their customer’s needs, they can grasp more opportunities for... Erin Gilliam Haije 08/07/2019
Website Feedback 3 Examples of Website Content Questionnaires A company’s website is often the first chance the company has to market its products and services to customers. So why wouldn’t you... Erin Gilliam Haije 04/07/2019
