Digital Feedback 4 tips for ecommerce companies who want to collect digital feedback The headstone to a sustainable customer-retailer relationship, increased online conversions and improved customer loyalty, online customer... Erin Gilliam Haije 13/02/2017
Company Updates Mopinion launches new “Resources” section on its website Mopinion has just launched a new “Resources” section on its website. We pride ourselves in serving as a knowledge hub for all... Kees Wolters 10/02/2017
Digital Feedback Quantitative vs Qualitative Online Customer Feedback When we talk about quantitative and qualitative feedback on digital channels, we’re talking about the difference between objective and... Erin Gilliam Haije 07/02/2017
Website Feedback Why you should be collecting feedback on website content Whether companies know it or not, website content largely defines the success of your business. Think of it this way: your website is often... Erin Gilliam Haije 06/02/2017
Digital Feedback New White Paper: Increasing online sales with customer feedback Digital marketers are always looking for new ways to optimise online conversions and increase sales on their websites and apps. What better... Kees Wolters 01/02/2017
Digital Feedback Blog Round-Up: Online Feedback Articles of 2016 We’ve gathered some interesting articles from various online marketing portals and communities about customer feedback. These experts... Erin Gilliam Haije 01/02/2017
Digital Feedback How digital is paving its way into traditional VoC programmes The digital transformation is upon us: a movement that is drastically reshaping the way organisations operate and how they deliver value to... Guest Author 27/01/2017
Insights Which website tools are best for effectively engaging with the online customer? Ask anyone. There are many companies out there that make use of several tools as a means for communicating with their visitors or customers... Udesh Jadnanansing 26/01/2017
Digital Feedback What is the online Voice of the Customer? How do your customers feel about your business? Are they satisfied with the digital experience you provide? Which hurdles are they running... Erin Gilliam Haije 24/01/2017
Insights Digital Customer Experience Trends for 2017 According to Forrester, 72% of businesses say that improving Digital Customer Experience is their top priority. So where do we see it... Erin Gilliam Haije 23/01/2017