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How Can AI-Based Automation Tools Improve Customer Experience?

How Can AI-Based Automation Tools Improve Customer Experience?

Thanks to different technological advancements, customers interact and engage with brands in numerous ways and on various channels. As a...

Guest Author 23/12/2019

4 Tips for a ‘Jolly’ Digital CX this Holiday Season

4 Tips for a ‘Jolly’ Digital CX this Holiday Season

Let it be known. As an online retailer, you can’t always win on price. This is especially true around the holidays when customer...

Erin Gilliam Haije

Erin Gilliam Haije 17/12/2019

The Economic Board’s kick off with Mopinion software

The Economic Board’s kick off with Mopinion software

The Economic Board recently started collecting customer feedback using Mopinion software. Curious as to their motives with our software,...

Mi-choe Emanuelson

Mi-choe Emanuelson 06/12/2019

De Jong Intra Vakanties supports online vision with feedback

De Jong Intra Vakanties supports online vision with feedback

Having been around for more than 45 years, de Jong Intra Vakanties is one of the most well-known Dutch travel organisations. In fact,...

Erin Gilliam Haije

Erin Gilliam Haije 21/11/2019

Scaring off your customers? Try these 5 online feedback tips

Scaring off your customers? Try these 5 online feedback tips

Halloween is almost here. The skies are growing darker. Leaves are covering the sidewalks. Pumpkins are sprouting up on nearly every front...

Mi-choe Emanuelson

Mi-choe Emanuelson 24/10/2019

K2 Systems launches Mopinion within its planning software

K2 Systems launches Mopinion within its planning software

We’re delighted to share that German solar energy equipment supplier K2 Systems recently rolled out Mopinion feedback within their very...

Erin Gilliam Haije

Erin Gilliam Haije 14/10/2019

Why Stedin’s website is ‘powered’ by Mopinion feedback

Why Stedin’s website is ‘powered’ by Mopinion feedback

Stedin is a regional Dutch network operator that mainly operates in the Netherlands’ Randstad region, which consists of Rotterdam, The...

Mi-choe Emanuelson

Mi-choe Emanuelson 07/10/2019

The Search is Over: Spokeo selects Mopinion as its VoC Solution

The Search is Over: Spokeo selects Mopinion as its VoC Solution

Spokeo is an online people intelligence service that helps you search, connect, and know who you are dealing with. Spokeo is used to find...

Erin Gilliam Haije

Erin Gilliam Haije 19/09/2019

Tips to Optimise the Online Journey for Financial Institutions

Tips to Optimise the Online Journey for Financial Institutions

Historically, financial institutions such as banks, insurance providers and investment firms leveraged mainly offline touchpoints and...

Erin Gilliam Haije

Erin Gilliam Haije 13/09/2019

[Examples] Customer Experience (CX) Survey Questions

[Examples] Customer Experience (CX) Survey Questions

Experts have predicted that by 2020, Customer Experience is set to take higher priority among customers than product or price. While the...

Erin Gilliam Haije

Erin Gilliam Haije 01/09/2019

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