Digital Feedback

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Blog Round-Up: Online Feedback Articles of 2016

Blog Round-Up: Online Feedback Articles of 2016

We’ve gathered some interesting articles from various online marketing portals and communities about customer feedback. These experts...

Erin Gilliam Haije

Erin Gilliam Haije 01/02/2017

How digital is paving its way into traditional VoC programmes

How digital is paving its way into traditional VoC programmes

The digital transformation is upon us: a movement that is drastically reshaping the way organisations operate and how they deliver value to...

Guest Author 27/01/2017

What is the online Voice of the Customer?

What is the online Voice of the Customer?

How do your customers feel about your business? Are they satisfied with the digital experience you provide? Which hurdles are they running...

Erin Gilliam Haije

Erin Gilliam Haije 24/01/2017

What are user feedback tools?

What are user feedback tools?

A user feedback tool is a tool that is used on your website or mobile app to discover how users experience your online service. You are...

Erin Gilliam Haije

Erin Gilliam Haije 13/01/2017

A closer look at Holiday Feedback Volumes

A closer look at Holiday Feedback Volumes

The holidays have a special way of bringing people together, especially in the world of online customer feedback. Check out our latest...

Erin Gilliam Haije

Erin Gilliam Haije 12/01/2017

Building your user feedback dashboard: the easy way

Building your user feedback dashboard: the easy way

The importance of visualising and analysing online customer feedback cannot be emphasised enough. A very modern approach to data analysis,...

Kees Wolters 05/01/2017

Speak to your Digital Agency About Online Feedback

Speak to your Digital Agency About Online Feedback

Picture this. You are the marketing executive of a company that is currently undergoing massive growth. Your responsibility involves...

Luke Price 03/01/2017

Passive versus active online feedback forms

Passive versus active online feedback forms

Online feedback forms come in many different shapes and sizes. To initiate these different types of feedback forms on a website or mobile...

Erin Gilliam Haije

Erin Gilliam Haije 22/12/2016

What is event-driven feedback?

What is event-driven feedback?

Event-driven feedback is online user feedback collected using triggers based on visitor behavior. It is essentially a way of capturing the...

Erin Gilliam Haije

Erin Gilliam Haije 12/12/2016

Devitt Insurance: Optimising the customer journey

Devitt Insurance: Optimising the customer journey

Devitt Insurance Services Limited is an insurance broker based in Romford, England that has been arranging insurance in the UK since 1936....

Erin Gilliam Haije

Erin Gilliam Haije 02/12/2016

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