Digital Feedback

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Devitt Insurance: Optimising the customer journey

Devitt Insurance: Optimising the customer journey

Devitt Insurance Services Limited is an insurance broker based in Romford, England that has been arranging insurance in the UK since 1936....

Erin Gilliam Haije

Erin Gilliam Haije 02/12/2016

4 Things Trump can teach us about Digital Customer Feedback

4 Things Trump can teach us about Digital Customer Feedback

Well it’s official. Love him or hate him, Donald Trump will be the new President of the United States come January 2017. The last one...

Erin Gilliam Haije

Erin Gilliam Haije 01/12/2016

4 effective tools for putting online feedback into action

4 effective tools for putting online feedback into action

Ever been put into a position where an online customer is asking you a question about a specific issue and he presumes you can pick up...

Pieter Hotke 28/11/2016

BKR selects Mopinion as its customer feedback software provider

BKR selects Mopinion as its customer feedback software provider

Bureau Krediet Registratie (BKR) is a non-profit credit registration agency that manages the credit data of millions of consumers in the...

Erin Gilliam Haije

Erin Gilliam Haije 11/11/2016

How to build the best online feedback forms

How to build the best online feedback forms

Well-designed online feedback forms are the start of a good digital experience program. While feedback forms are often confused with...

Erin Gilliam Haije

Erin Gilliam Haije 09/11/2016

5 tips to make you rethink your online feedback strategy

5 tips to make you rethink your online feedback strategy

Are you serious about listening to your online customers or is your website feedback tool just a vanity project? A lot of feedback tools...

Kees Wolters 03/11/2016

6 Tips for Turning Online CX Insights into the Right Actions

6 Tips for Turning Online CX Insights into the Right Actions

When online customer feedback is collected and the data is properly analysed, it is time to work to a useful conclusion - turning insight...

Kees Wolters 29/09/2016

5 Different types of user feedback tools

5 Different types of user feedback tools

The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts...

Kees Wolters 23/09/2016

Pros and Cons of Feedback Collection Types over the Years

Pros and Cons of Feedback Collection Types over the Years

Smart businesses know customers are always in the driver’s seat thanks to the introduction of the internet. It has given them a powerful...

Udesh Jadnanansing

Udesh Jadnanansing 07/09/2016

3 Digital Marketing Roles that need Customer Feedback

3 Digital Marketing Roles that need Customer Feedback

Lauren, a digital analyst starts her work every day by grabbing her coffee, switching on her computer to read her email and then proceeding...

Udesh Jadnanansing

Udesh Jadnanansing 29/06/2016

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