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4 ways feedback improves the customer journey for government and nonprofit organisations

4 ways feedback improves the customer journey for government and nonprofit organisations

Governmental and nonprofit organisations deal with considerable amounts of data. Taxes, unemployment, immigration, impact stories, event...

Elin Jansson 23/08/2023

Best feedback use cases for insurance and financial services organisations

Best feedback use cases for insurance and financial services organisations

Customer expectations are growing, and digital journeys are becoming an increasingly important part of how insurance and financial services...

Erin Gilliam Haije

Erin Gilliam Haije 11/07/2023

Discover how Lely gathers feedback worldwide with Multi-Language Reporting

Discover how Lely gathers feedback worldwide with Multi-Language Reporting

Focusing on innovative agricultural solutions, Lely, present in over 40 countries, turned to Mopinion to overcome language barriers and...

Lynn Jonker 25/05/2023

Measure the Phygital Experience with customer feedback

Measure the Phygital Experience with customer feedback

Let’s get phygital, phygital… Many retailers nowadays operate both offline and online. In addition to physical stores, they opened...

Lynn Jonker 09/05/2023

What experts have to say about the results from the Digital CX Management Benchmark report 2023

What experts have to say about the results from the Digital CX Management Benchmark report 2023

A few weeks ago, we released the Digital CX Management Benchmark report 2023, and it’s packed with some pretty interesting findings....

Lynn Jonker 21/03/2023

A/B testing with Mopinion

A/B testing with Mopinion

CRO specialists and Growth Marketers put heavy emphasis on experimentation and A/B testing. A/B testing, or split testing, is a way to test...

Lynn Jonker 17/02/2023

Benchmark reveals that 80% of ecommerce organisations have an active digital CX policy, but just how successful are they?

Benchmark reveals that 80% of ecommerce organisations have an active digital CX policy, but just how successful are they?

According to Mopinion’s recently published Digital Customer Experience Benchmark report, the ecommerce industry is performing quite well...

Erin Gilliam Haije

Erin Gilliam Haije 08/02/2023

Best practices to improve the ecommerce CX with feedback

Best practices to improve the ecommerce CX with feedback

Many retailers have embraced ecommerce and sell their products both online and offline. And they want to offer an excellent customer...

Lynn Jonker 01/02/2023

Digital Customer Experience Benchmark 2023

Digital Customer Experience Benchmark 2023

How does your organisation measure up in terms of digital customer experience management? The Digital Customer Experience Benchmark 2023...

Erin Gilliam Haije

Erin Gilliam Haije 30/01/2023

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