Digital Customer Experience Benchmark 2015 The Digital Customer Experience Benchmark 2015 shows that most major European companies are still at the beginning of monitoring customer... Kees Wolters 02/10/2015
Digital Customer Experience – the sum of insight and action If no action is taken, capturing online customer feedback is just a vanity tool. Equally, if customer feedback is simply stored in a system... Kees Wolters 11/09/2014
Digital Customer Experience – looking beyond the feedback hype A customer experience strategy that is securely deployed on digital customer experience goes beyond installing a simple feedback tool on... Kees Wolters 14/08/2014
Without real time insights you lose customers A great many companies continue using market research institutes that collect data through extended surveys in order to evaluate their... Udesh Jadnanansing 25/10/2013
What Can You Learn From Bad Customer Service What Can You Learn From Bad Customer Service By Stefanie Amini, Marketing Director, WalkMe When it comes to customer satisfaction, bad... Kees Wolters 19/08/2013