Are you collecting customer feedback equally across all digital channels? In the words of the famous poet Charles Bukowski, “If you’re going to try, go all the way. Otherwise don’t even start.” Well... Erin Gilliam Haije 24/10/2022
Why every CX Specialist needs user feedback The consumer has changed. Spending patterns have changed. Consumers are more critical than ever before, and that creates even more... Mi-choe Emanuelson 20/10/2022
How qualitative data helps your CRO strategy CRO is the practice of increasing the percentage of users who perform a desired action on a website, whether that’s purchasing, signing... Erin Gilliam Haije 24/08/2022
Top 15 Business Intelligence Tools in 2022: An Overview Are you considering implementing a business intelligence tool? Then you’ll happy to hear you have tons of different options on the... Erin Gilliam Haije 06/04/2022
10 Best Practices for an Effective User Feedback Strategy Over the last few years, user feedback has swept the market, climbing to the top of nearly every digital marketer’s agenda. However, as... Erin Gilliam Haije 03/03/2022
State of Feedback: The US Ecommerce Market Fun fact. American consumers will pay 17% more to purchase from a company with a reputation of delivering a great customer experience. In... Erin Gilliam Haije 18/01/2022
To Experiment or Not To Experiment? The ROI of CRO Welcome back to 360 Digital. We’re excited to announce that we’ve just released a brand new episode, touching – once again... Erin Gilliam Haije 10/01/2022
Digital Customer Experience (CX) trends to look out for in 2022 One year later and we’re still in the thick of it. The pandemic has not only continued to accelerate the shift to digital customer... Erin Gilliam Haije 13/12/2021
The Biggest CX Software Acquisitions in 2021 Investments are booming in CX. Not only are more organisations investing in CX software for their business operations, but there’s a... Erin Gilliam Haije 02/12/2021
8 Marketing Automation Tools for Ecommerce It’s safe to say that marketers today have a totally different job than the marketers of ten or, even, five years ago. Like many other... Penny Warnock 29/11/2021