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Mopinion releases testimonial video with TomTom

Mopinion releases testimonial video with TomTom

Founded in 1991, TomTom is a global leader in navigation, traffic and map products, GPS Sport Watches and fleet management solutions....

Kees Wolters 22/07/2016

Mopinion releases testimonial video with Interpolis

Mopinion releases testimonial video with Interpolis

Interpolis is the largest insurance brand in the Netherlands, with cover for travel, cars and people, both for individuals and businesses....

Kees Wolters 14/07/2016

New White Paper Released: The Future of Online Customer Feedback

New White Paper Released: The Future of Online Customer Feedback

Today’s consumers expect online services as a key channel. Websites and apps have become the most important channels to interact with...

Kees Wolters 13/05/2016

Keeping up with the Rapidly Changing Digital Landscape

Keeping up with the Rapidly Changing Digital Landscape

Customer Experience monitoring is nothing new, but the ways and depth by which we can scrutinise it are evolving faster than ever before. A...

Kees Wolters 19/04/2016

The ten biggest website irritations of 2015

The ten biggest website irritations of 2015

We have all seen the YouTube-films of people going completely nuts because their computer won’t do what they want it to. We also...

Kees Wolters 20/12/2015

Digital Customer Experience Benchmark 2015

Digital Customer Experience Benchmark 2015

The Digital Customer Experience Benchmark 2015 shows that most major European companies are still at the beginning of monitoring customer...

Kees Wolters 02/10/2015

Digital Customer Experience – the sum of insight and action

Digital Customer Experience – the sum of insight and action

If no action is taken, capturing online customer feedback is just a vanity tool. Equally, if customer feedback is simply stored in a system...

Kees Wolters 11/09/2014

Digital Customer Experience – looking beyond the feedback hype

Digital Customer Experience – looking beyond the feedback hype

A customer experience strategy that is securely deployed on digital customer experience goes beyond installing a simple feedback tool on...

Kees Wolters 14/08/2014

Without real time insights you lose customers

Without real time insights you lose customers

A great many companies continue using market research institutes that collect data through extended surveys in order to evaluate their...

Udesh Jadnanansing

Udesh Jadnanansing 25/10/2013

What Can You Learn From Bad Customer Service

What Can You Learn From Bad Customer Service

What Can You Learn From Bad Customer Service By Stefanie Amini, Marketing Director, WalkMe When it comes to customer satisfaction, bad...

Kees Wolters 19/08/2013

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