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How feedback powers Air France–KLM’s CX & digital journey

How feedback powers Air France–KLM’s CX & digital journey

Customer experience (CX) is a top priority for the French–Dutch airline Air France–KLM Group. By actively listening to their...

Elin Jansson 13/06/2025

Rijksoverheid.nl optimises the user journey with digital feedback

Rijksoverheid.nl optimises the user journey with digital feedback

The central Government of the Netherlands distributes a massive amount of information on a daily basis, with one of their biggest channels...

Elin Jansson 17/07/2024

How Topicus maximises their products with digital feedback

How Topicus maximises their products with digital feedback

Topicus is a leading provider of consumer-centric digital platforms and software. They mainly develop products for first and second-line...

Elin Jansson 06/05/2024

Discover how Etos stays in touch with their online customers

Discover how Etos stays in touch with their online customers

Etos is a huge household name in the Netherlands and rightly so. This drugstore has been around for more than 100 years and has over 550...

Elin Jansson 19/02/2024

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